topic TV keeps pixelating in Sky Stream

TV keeps pixelating

Trish93 — Wed, 30 Jul 2025 15:57:59 GMT

On certain channels, such as ITV some sky hannels the TV Plxelates. It's been doing it for a few days

Re: TV keeps pixelating

caesarome — Wed, 30 Jul 2025 16:06:32 GMT

@Trish93

And this is happening on the Sky Go app (where you have posted) ?

Re: TV keeps pixelating

Trish93 — Wed, 30 Jul 2025 16:34:30 GMT

No on main TV not app

Re: TV keeps pixelating

Annie+UK — Wed, 30 Jul 2025 17:27:51 GMT

Please answer the following question so that your thread can be moved to the correct place, where you're more likely to get help with your query

Which Sky TV Service do you have?

• Sky Plus (Satellite box)
• Sky Q (Satellite box)
• Sky Glass (Internet TV)
• Sky Stream (Internet box)

Re: TV keeps pixelating

Trish93 — Wed, 30 Jul 2025 17:42:13 GMT

Sky stream (internet box)

Re: TV keeps pixelating

MarkGoldsmith — Wed, 30 Jul 2025 18:06:47 GMT

@Trish93 wrote:
On certain channels, such as ITV some sky hannels the TV Plxelates. It's been doing it for a few days

First thing to try is to reboot your router and then reboot your stream puck ( turn them both off at the plug for a few minutes and see if that helps).

If it doesn't then I'd suggest connecting the puck to the router via an Ethernet cable, turning off WiFi in the pucks network settings and then rebooting the puck.

Re: TV keeps pixelating

Trish93 — Wed, 30 Jul 2025 18:58:11 GMT

Thanks will try this

Re: TV keeps pixelating

DexterNotts — Wed, 06 Aug 2025 21:04:52 GMT

Had the same issue, we are lod=sing nights ogf TV due to one thing after another, is thsi Puck thing useless?

I have rebooted as it said by switching off, then on, holding the buttun underneath, a update was then installed, then Sky Stream logo is stuck on the TV, this getting on our nerves

Re: TV keeps pixelating

DexterNotts — Wed, 06 Aug 2025 21:13:21 GMT

Eventually, I switched to Google TV & BBC Iplayer to watch the programme on catch up, it was perfect, better picture, no pixelating, so definately a puck issue, I wish I had not left VM after 21 years

Re: TV keeps pixelating

Steddy — Sat, 09 Aug 2025 19:28:15 GMT

It is a Puck issue. Mine does it nearly every day and I have to reboot the puck. When I do it works perfectly again for at least a few hours before doing it again.

This is on 2Gbps broadband with the Sky Puck plugged into the router, so it is not true this is a Wifi issue. It is a bug on the puck and it does it every day on every puck in my house.

Re: TV keeps pixelating

Trish93 — Sun, 10 Aug 2025 05:13:29 GMT

Thanks, that's what we have concluded.

Have you asked for a new one because mine has just started in the last few weeks.

Maybe it needs replacing ?? I don't know

Thanks