topic Re: Sky keeps turning off in Sky Stream

Sky keeps turning off

Oliviapillinger — Mon, 28 Jul 2025 19:35:01 GMT

My sky keeps turning off and then goes blank and then comes back with just the sky wording.

Re: Sky keeps turning off

mikealanr — Mon, 28 Jul 2025 19:39:03 GMT

Hi @Oliviapillinger

Is this sky glass or sky stream? When you say "sky wording" do you mean the sky logo at start up?

If so follow the advice here: https://www.sky.com/help/articles/setting-up-sky-glass-sky-logo

MikeAlanR

Re: Sky keeps turning off

qqHITMANpp — Mon, 28 Jul 2025 20:08:07 GMT

Yup, mine too. Tried both pucks, same thing.

Re: Sky keeps turning off

Oliviapillinger — Mon, 28 Jul 2025 21:06:23 GMT

I'm not sure if sky can provide new pucks ?

Re: Sky keeps turning off

mikealanr — Mon, 28 Jul 2025 22:01:12 GMT

@Oliviapillinger

Please answer the question in my reply to you. Have you tried the steps in the help article. Sky can provide new pucks if you received them after February 2023 they are only loaned to you.

You will need to call sky for this as we are fellow subscribers on the community.

MikeAlanR

Re: Sky keeps turning off

qqHITMANpp — Tue, 29 Jul 2025 08:15:30 GMT

Turns out it was some kind of update, and the pucks had reset, but we're not responding properly (my guess is there was some kind of installation going on in the background?) Anyhow, all working again now.