topic Re: Sky stream puck not setting up in Sky Stream

Sky stream puck not setting up

Tufty88 — Tue, 29 Jul 2025 08:27:31 GMT

I have just become a sky stream customer, trying to set up the sky pick is proving very difficult. When I turn it on it says it is updating to new software and will only take 20 minutes. After about 10 minutes it reverts back to the screen that asks you to press 'update.' I tried for about 3 hours to update it to start setting it up but it doesn't get past the update screen. I have tried restarting the puck, turning it off and on, restarting my tv but nothing makes it work.

Re: Sky stream puck not setting up

Jporch316 — Tue, 29 Jul 2025 08:35:00 GMT

@Tufty88 wrote:
I have just become a sky stream customer, trying to set up the sky pick is proving very difficult. When I turn it on it says it is updating to new software and will only take 20 minutes. After about 10 minutes it reverts back to the screen that asks you to press 'update.' I tried for about 3 hours to update it to start setting it up but it doesn't get past the update screen. I have tried restarting the puck, turning it off and on, restarting my tv but nothing makes it work.

hi @Tufty88

if possible complete the setup process with an Ethernet cable plugged from the device to your router

once complete you can remove and revert back to wifi

Re: Sky stream puck not setting up

mikealanr — Tue, 29 Jul 2025 08:35:02 GMT

H @Tufty88

Try doing the update with an ether ethernet cable connected. If that doesn't work follow all the steps outlined in this help article: https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

MikeAlanR

Re: Sky stream puck not setting up

Dazzasky — Tue, 29 Jul 2025 09:26:05 GMT

@Tufty88 wrote:
I have just become a sky stream customer, trying to set up the sky pick is proving very difficult. When I turn it on it says it is updating to new software and will only take 20 minutes. After about 10 minutes it reverts back to the screen that asks you to press 'update.' I tried for about 3 hours to update it to start setting it up but it doesn't get past the update screen. I have tried restarting the puck, turning it off and on, restarting my tv but nothing makes it work.

Try updating using an Ethernet cable.