topic Buying additional sky pucks in Sky Stream

Buying additional sky pucks

GJ1979 — Mon, 28 Jul 2025 19:17:08 GMT

I am trying to buy an additional sky puck and it seems really difficult. I have a Sky glass TV and one puck already, but want an additional puck. The MySky app seems to offer the option, but whenever I try to checkout it crashes.

is there another mechanism to buy a sky puck? The helpdesk / chat bot is no help at all and there doesn't seem to be a number I can call. Any ideas gratefully received.

Re: Buying additional sky pucks

Fothergill1 — Mon, 28 Jul 2025 19:21:39 GMT

Hi @GJ1979 and welcome to the forum. If you are unable to order online then you will need to call the Sky Customer Service team.

If Sky is your mobile provider you can phone them by dialling 150.

If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.

To get past the chatbot just stay silent when it asks you questions and it will eventually put you through to the Customer Services team.

Apparently the quieter times to phone are 7-8 am or 8-9pm

Re: Buying additional sky pucks

GD1 — Mon, 28 Jul 2025 19:21:58 GMT

@GJ1979 Try ordering online https://www.sky.com/tv/stream?irct=help-sts-stream

Alternatively give Sky a call.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Buying additional sky pucks

Dazzasky — Mon, 28 Jul 2025 19:39:45 GMT

@GJ1979 wrote:
I am trying to buy an additional sky puck and it seems really difficult. I have a Sky glass TV and one puck already, but want an additional puck. The MySky app seems to offer the option, but whenever I try to checkout it crashes.

is there another mechanism to buy a sky puck? The helpdesk / chat bot is no help at all and there doesn't seem to be a number I can call. Any ideas gratefully received.

Just so you are aware @GJ1979 you don't buy the puck. You are paying for a one off service charge and the puck is loaned to you.

Re: Buying additional sky pucks

Jporch316 — Mon, 28 Jul 2025 21:36:36 GMT

If using the mobile app try a pc / laptop instead

Re: Buying additional sky pucks

Hurlsa — Wed, 01 Apr 2026 10:21:02 GMT

I've had the same problem. Have contacted customer service, but my account has a block on it which prevent them from ordering as well. Can do it on mobile or desktop apps. Really frustrating lack of customer service and clarity from the company, who just seem intent on getting me to buy other services, but can't provide the one I am asking for. No wonder so many people buy dodgy sticks!! If anyone knows how to resolve this issue, help would be gratefully accepted.

Re: Buying additional sky pucks

Hurlsa — Wed, 01 Apr 2026 10:22:25 GMT

Should have written, can't do it on the apps