topic Re: States technical fault in Sky Stream

States technical fault

Janine35 — Sun, 27 Jul 2025 18:37:34 GMT

Yet again another complaint

states 'please wait for your programme to be loaded

Then after a minute states. Technical fault with this programme try later

I cannot watch any programmes which I am paying for. Service is disappointing

Oddly. I can watch a selection of programmes on bbc iPlayer.

I await your reply, but the last five complaints, I have received only one reply.

Re: States technical fault

caesarome — Sun, 27 Jul 2025 19:05:10 GMT

@Janine35

Is this on Sky Q ?

Btw, we are customers here so this isn't Sky support on here but if you reply we might be able to help.

Re: States technical fault

Janine35 — Sun, 27 Jul 2025 19:15:54 GMT

No it's a sky puck

Sorry to post on here I thought it was the complaint forum for sky. I'm so mad

I have had this problem on and off since May 2025 after moving from the Midlands to Dorset

I had virgin media and never a problem. Virgin media have not made it to the Dorset Jurassic coast yet!!!!

They sold it to me with bells and whistles and I am a carer for my elderly parents in thier 90's who enjoy to sit down at night and watch their tv

I will complain again - again apologies for the rant

Re: States technical fault

GD1 — Sun, 27 Jul 2025 19:26:50 GMT

@Janine35 1st thing to check is the sped reaching the puck, open the netflix app on the puck, go to get help, run connection test, what speed is being reported?