topic Re: Sky sream in Sky Stream

Sky sream

Ksa — Thu, 24 Jul 2025 15:46:07 GMT

I have sky steam, no sky glass. The picture keeps freezing and going blurred. I have followed the steps sky suggest to help, but it has not worked. Run all tests and sky says no issues

Re: Sky sream

MarkGoldsmith — Thu, 24 Jul 2025 15:52:31 GMT

@Ksa wrote:
I have sky steam, no sky glass. The picture keeps freezing and going blurred. I have followed the steps sky suggest to help, but it has not worked. Run all tests and sky says no issues

If you open Netflix on the puck go to Get Help -> Check Your Network what download speed does it report?

Re: Sky sream

Ksa — Thu, 24 Jul 2025 16:12:34 GMT

Connection speed says 1.49 maps

Re: Sky sream

BenJoBanjo — Thu, 24 Jul 2025 16:23:50 GMT

@Ksa wrote:
Connection speed says 1.49 maps

That's waaaaaaaaay too slow for Sky Stream to function. Sky recommend a minimum of 25Mbps.

What speed is your home broadband network supposed to provide?

Re: Sky sream

Dazzasky — Thu, 24 Jul 2025 16:33:05 GMT

@Ksa wrote:
Connection speed says 1.49 maps

Wow, that speed will not work with Sky Stream. You will need a much faster speed than that.

Re: Sky sream

Ksa — Thu, 24 Jul 2025 16:53:20 GMT

I have sky gigafast download supposed to be 780 - 930 upload 85-100

Service checker on my sky app says 674

Re: Sky sream

MarkGoldsmith — Thu, 24 Jul 2025 17:20:17 GMT

@Ksa wrote:
I have sky gigafast download supposed to be 780 - 930 upload 85-100
Service checker on my sky app says 674

If you have it connected via Wifi then it sounds like the issue is wifi interference. I'd suggest disabling the wifi in the pucks networking settings, connecting it to the internet via an Ethernet cable and then rebooting the puck by turning it off at the plug for 2 minutes ( the reboot is needed for it to pick up the disabled WiFi change).