topic Re: Sky stream in Sky Stream

Sky stream

Seabass14 — Wed, 23 Jul 2025 17:23:44 GMT

Watching a channel, and picture and sound randomly stop. Checked all connections, all fine, not overheating, checked broadband connections all fine. Just chanells randonly stopping. Very annoyed

Re: Sky stream

BenJoBanjo — Wed, 23 Jul 2025 17:33:37 GMT

@Seabass14 wrote:
Watching a channel, and picture and sound randomly stop. Checked all connections, all fine, not overheating, checked broadband connections all fine. Just chanells randonly stopping. Very annoyed

Have you checked the broadband speed actually being received by your puck?

To do this, open the Netflix app, navigate to the get help menu and run a network check. What speed is reported?

Re: Sky stream

lettice — Wed, 23 Jul 2025 17:36:10 GMT

If it's been fine previously

If you have not done so, would suggest trying a restart of your Sky Stream puck.

Go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Stream puck will perform a reboot. It will take a few minutes to complete