topic Re: Discovery+ plan issue on Stream in Sky Stream

Discovery+ plan issue on Stream

Pompeypirate36 — Thu, 19 Jun 2025 19:31:07 GMT

I have three Stream pucks in my home, all of them have been signed out of the Discovery+ app and when I sign back in, the app says I have no subscription in my account.
the My Sky account shows the subscription as active, and if I try to relink the subscription, it says the accounts are already linked.
Why can I not access the plan content?

I have completed a hard reset on one of the pucks, but I still have the same issue.
Any help would be appreciated.

Re: Discovery+ plan issue on Stream

Pompeypirate36 — Thu, 19 Jun 2025 19:39:31 GMT

Resolved

Re: Discovery+ plan issue on Stream

Nigel19076 — Sun, 22 Jun 2025 11:25:12 GMT

How did you resolve this ?

Re: Discovery+ plan issue on Stream

Pompeypirate36 — Mon, 23 Jun 2025 18:56:34 GMT

A full hard reset of the puck resolved the issue for me.

Re: Discovery+ plan issue on Stream

Ben1952 — Mon, 21 Jul 2025 11:38:23 GMT

I'm experiencing exactly the same. Ridiculous. I'm losing the will to live.

Re: Discovery+ plan issue on Stream

Fothergill1 — Mon, 21 Jul 2025 12:05:23 GMT

Hi @Ben1952 I don't know if you have tried the reset which worked for @Pompeypirate36 but if not try a standard reset first by going to Settings > System Management > Resets & Updates > Restart device (do not do a factory reset). It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t worry when this happens as you start the process.

If that doesn't help then try a hard reset/recovery process which can be done as follows:

On your Sky remote, press 4 and 6 together for three seconds. This will reset your remote.
Switch off the Sky Stream puck at the mains plug socket. There's no need to unplug it.
Press and hold the Standby button on the bottom of the Sky Stream puck.
Keeping your finger on the button (underneath the puck), switch the power back on at the mains and wait until you see the LED lights flash amber then red or green, then remove your finger.
Let the Sky Stream puck complete the recovery process. This can take a while up to 15 minutes, depending on your broadband speed.
Switch the Sky Stream puck back on and follow the on screen steps to set it up

See point 4 of this link

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

Good luck.

Re: Discovery+ plan issue on Stream

Ben1952 — Tue, 22 Jul 2025 02:43:13 GMT

Many many thanks, I appreciate the time and effort you put in to help me.

Bennie.