Unable to connect sky puck

Brett22 — Sun, 20 Jul 2025 20:10:58 GMT

New sky puck only 8ft away and says technical difficulties

Re: Unable to connect sky puck

lettice — Sun, 20 Jul 2025 21:07:11 GMT

A few customers have been suffering from this problem or similar of late.

Sky are aware some customers are having this issue.

Try the following;

Reboot your broadband router.

Leave the puck off power for ten minutes or more, then go through this process;

Hold down the Standby button on your puck for 30 seconds or longer, only then turn it back on at the mains while still holding the button.

Leave the puck powered on and connected to Ethernet for one hour or longer.

Press the Standby button on your Sky Stream remote.

Turn the puck off at the mains, then straight back on again