https://helpforum.sky.com/t5/Sky-Stream/Puck-recording/m-p/5039765#M55174 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4437088">@Ssschwing69</a>&nbsp;wrote:<BR />I have a puck. We pay for the f1 chanel. We recorded a program and went to watch it but now saying to upgrade subscription. Any clue why when we pay for the chanel. Talking to a human is almost impossible.<HR /></BLOCKQUOTE><P>Have you tried rebooting the puck? Sometimes that clears glitches on your account.&nbsp;</P><P>Please remember that Stream pucks don't actually record anything. They bookmark programme titles which then enable you to view a saved part of a broadcast stream, stored on a server, or an on demand version of a broadcast either from a server or via a third party app.&nbsp;</P><P>&nbsp;</P> Sat, 19 Jul 2025 15:47:21 GMT BenJoBanjo 2025-07-19T15:47:21Z https://helpforum.sky.com/t5/Sky-Stream/Puck-recording/m-p/5039752#M55172 I have a puck. We pay for the f1 chanel. We recorded a program and went to watch it but now saying to upgrade subscription. Any clue why when we pay for the chanel. Talking to a human is almost impossible. Sat, 19 Jul 2025 15:38:09 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-recording/m-p/5039752#M55172 Ssschwing69 2025-07-19T15:38:09Z https://helpforum.sky.com/t5/Sky-Stream/Puck-recording/m-p/5039765#M55174 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4437088">@Ssschwing69</a>&nbsp;wrote:<BR />I have a puck. We pay for the f1 chanel. We recorded a program and went to watch it but now saying to upgrade subscription. Any clue why when we pay for the chanel. Talking to a human is almost impossible.<HR /></BLOCKQUOTE><P>Have you tried rebooting the puck? Sometimes that clears glitches on your account.&nbsp;</P><P>Please remember that Stream pucks don't actually record anything. They bookmark programme titles which then enable you to view a saved part of a broadcast stream, stored on a server, or an on demand version of a broadcast either from a server or via a third party app.&nbsp;</P><P>&nbsp;</P> Sat, 19 Jul 2025 15:47:21 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-recording/m-p/5039765#M55174 BenJoBanjo 2025-07-19T15:47:21Z