https://helpforum.sky.com/t5/Sky-Stream/Netflix-Issue/m-p/5039223#M55125 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4406996">@Linda190</a>&nbsp;</P><P>&nbsp;</P><P>For clarity are you trying to sign up for a new netflix account or sign in with one? Signing in tells netflix to switch billing to sky.</P><P>&nbsp;</P><P>Have you followed the steps here?</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix" target="_blank">https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix</A></P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 18 Jul 2025 22:16:40 GMT mikealanr 2025-07-18T22:16:40Z https://helpforum.sky.com/t5/Sky-Stream/Netflix-Issue/m-p/5039172#M55118 <P>Hi</P><P>ive got streaming puck and have Netflix as part of my plan but can't access it - all I get is a message 'to sign up for Netflix on this device you'll need a plan with Sky'</P><P>&nbsp;</P><P>I tried updating app, restarting puck, then factory resetting puck all to no avail, still cannot access Netflix</P><P>&nbsp;</P><P>sky cust services said known issue and it would work after a couple of weeks, but that is not the case <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P><P>&nbsp;</P><P>pretty disappointed tbh</P> Fri, 18 Jul 2025 20:25:29 GMT https://helpforum.sky.com/t5/Sky-Stream/Netflix-Issue/m-p/5039172#M55118 Linda190 2025-07-18T20:25:29Z https://helpforum.sky.com/t5/Sky-Stream/Netflix-Issue/m-p/5039223#M55125 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4406996">@Linda190</a>&nbsp;</P><P>&nbsp;</P><P>For clarity are you trying to sign up for a new netflix account or sign in with one? Signing in tells netflix to switch billing to sky.</P><P>&nbsp;</P><P>Have you followed the steps here?</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix" target="_blank">https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix</A></P><P>&nbsp;</P><P>MikeAlanR</P> Fri, 18 Jul 2025 22:16:40 GMT https://helpforum.sky.com/t5/Sky-Stream/Netflix-Issue/m-p/5039223#M55125 mikealanr 2025-07-18T22:16:40Z