topic Re: Netflix Issue in Sky Stream

Netflix Issue

Anonymous — Fri, 18 Jul 2025 20:25:29 GMT

ive got streaming puck and have Netflix as part of my plan but can't access it - all I get is a message 'to sign up for Netflix on this device you'll need a plan with Sky'

I tried updating app, restarting puck, then factory resetting puck all to no avail, still cannot access Netflix

sky cust services said known issue and it would work after a couple of weeks, but that is not the case 😞

pretty disappointed tbh

Re: Netflix Issue

mikealanr — Fri, 18 Jul 2025 22:16:40 GMT

Hi @Anonymous

For clarity are you trying to sign up for a new netflix account or sign in with one? Signing in tells netflix to switch billing to sky.

Have you followed the steps here?

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

MikeAlanR

Re: Netflix Issue

Anonymous — Thu, 16 Jul 2026 18:24:17 GMT

STILL not working a year later!

That link says technical error

it really is super disappointing 😡

Re: Netflix Issue

mr.tickle — Fri, 17 Jul 2026 18:08:54 GMT

Hi @Anonymous

You didn't completely answer all of @mikealanr 's questions when he tried to help you last time.

Please could you answer them this time? Leaving a long period of time, and then doing a "drive-by reply" saying it still doesn't work won't ever help us help you solve the problem.