topic Re: Frozen tv in Sky Stream

Frozen tv

Judiehobbs — Thu, 17 Jul 2025 14:52:53 GMT

My tv stream turns on then it freezes. I have changed batteries, rebooted tv and WiFi still won't work

Re: Frozen tv

BenJoBanjo — Thu, 17 Jul 2025 15:06:15 GMT

@Judiehobbs wrote:
My tv stream turns on then it freezes. I have changed batteries, rebooted tv and WiFi still won't work

Check the broadband speed that your puck is receiving. To do this, open the Netflix app, navigate to the get help menu and run a network check. What is the speed that is reported?

Re: Frozen tv

Stephen+Mourton — Thu, 17 Jul 2025 17:03:43 GMT

@Judiehobbs If your router is not connected to your puck with an Ethernet cable, does it have a direct line of sight to your puck without any objects in the way? If not try moving your router, if only temporarily, and see if that works.