topic Re: Replacement puck cable in Sky Stream

Replacement puck cable

JudeFeh — Thu, 17 Jul 2025 12:22:50 GMT

would I be able to receive a replacement pick cable please?

kindest regards

Re: Replacement puck cable

GD1 — Thu, 17 Jul 2025 12:35:44 GMT

@JudeFeh If you're referring to the power cable you'll need to call Sky to send a replacement puck as SKy don;'t have spare parts.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Replacement puck cable

Nigelb1972 — Thu, 17 Jul 2025 15:27:21 GMT

If you mean a HDMI cable, you'll need to buy one. They're wildly available and you just need to buy a HDMI 2.0 cable, they may also be described as HDMI UHD or 4k

Re: Replacement puck cable

Jporch316 — Thu, 17 Jul 2025 17:33:04 GMT

@JudeFeh wrote:
Hi

would I be able to receive a replacement pick cable please?

kindest regards

Hi @JudeFeh

@see link below for sky spare parts - it does say official spares are available on eBay

https://www.sky.com/help/articles/order-sky-glass-accessories