topic Puck in Sky Stream

Puck

Dyeabs — Wed, 16 Jul 2025 17:55:20 GMT

I had Sky broadband installed last week and the engineer said we should enquire about 'Puck'. How do we get it???

Re: Puck

GD1 — Wed, 16 Jul 2025 17:59:24 GMT

@Dyeabs Call Sky or order online at sky.com

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Puck

KelvinOsadolor — Wed, 16 Jul 2025 20:15:36 GMT

The sky puck is a total joke, I just got a replacement yesterday because the previous one wasn't working as its always freezing , contacted sky for almost 2 months and thy managed to change it via DPD. I tried to install it and set it up, but it's not working
this is what comes up. Im so angry and frustrated about this .

Re: Puck

MarkGoldsmith — Wed, 16 Jul 2025 21:29:10 GMT

@KelvinOsadolor wrote:
The sky puck is a total joke, I just got a replacement yesterday because the previous one wasn't working as its always freezing , contacted sky for almost 2 months and thy managed to change it via DPD. I tried to install it and set it up, but it's not working
this is what comes up. Im so angry and frustrated about this .

So have you have the instructions outlined on that page? (https://www.sky.com/help/articles/sky-glass-software-error)