topic Re: SKY PUCK SOUND SYNC in Sky Stream

Lip Sync issues - Sky Stream

GD1 — Thu, 18 Jul 2024 12:25:28 GMT

Thread title created to reflect current issue

Moderator note: Amended title to better reflect query

Sky Stream Lip Sync

iretteri — Mon, 04 Mar 2024 13:03:38 GMT

Hiya. I've not had sky stream long and I am not liking it at all. I keep getting lip sync issues. I have done everything that is suggested. Go to settings -sound -digital audio delay. I've switched the puck off and on at the mains. Still an issue. Very annoying. I'm hating sky stream. Wish I still had sky Q. No issues with that. Are the lip sync issues going to be sorted does anyone know. ? Or is it something people will have to put up with. At this present time I don't rate this product at all. It appears I'm not the only one. Lots of people complaining about this issue.

Re: Sky stream lip sync

Jporch316 — Sat, 24 Feb 2024 21:32:08 GMT

@iretteri

Seems to affect certain tvs

quick fix is to go into sound settings and change the sound to stereo

Re: Sky stream lip sync

Padam_Padam — Sat, 24 Feb 2024 22:19:35 GMT

@iretteri

My puck is pretty random with lip sync too. Some days it's fine, others it's a few frames out on one app but fine in another. At other times it seems impossible to keep in sync on anything.
The best advice I can give is to make sure you have all picture processing turned off on your TV for the HDMI input the puck is attached to. If there is a game mode or low latency mode on your TV try selecting that. Doing this seemed to help a little for me, but TBH I just tend to use my TV apps or Firestick for a lot of stuff now - they don't struggle with maintaining lip sync, it's just the puck.
I've tried two different brands of TV too and it's the same on both. Not great.

Audio lip sync problems

IanWhite — Mon, 26 Feb 2024 09:46:22 GMT

The lip sync on my tv is all over the place! It is so bad that I'm having to watch Freeview to gain any enjoyment at all...this negates any need to have Sky tv. I'm resolved to cancel my subscription at the end of contract . The severity of the problem varies between channels so any form of adjustment is pointless. The problem also varies from day to day. Has anyone got any suggestions? Or do I have to continue to pay for an inferior service?

Lip sync problems with puck

IanWhite — Mon, 26 Feb 2024 10:08:33 GMT

The lip syncing on my service is atrocious, I have to watch Freeview to gain any pleasure from tv. This makes my subscription pointless. I will not be renewing!
The fault varies in severity from channels to channel and from day to day , so any adjustment is pointless and really shouldn't be required! With any other purchase we would be able to return and get refund as this is not of the quality expected.

Anyone else suffering like me with the puck.

for info, the tv is connected direct to puck with high speed good quality HDMI cable and internet service is by fibre cable direct to router @ 200 meg up and down! Wireless .

Re: Lip sync problems with puck

Padam_Padam — Mon, 26 Feb 2024 10:14:07 GMT

@IanWhite

Yes. Same for me. I posted about it on this thread the other day.

It's unfortunate, but if you're sensitive to lip sync (which I am) then using the Stream puck can be a pretty annoying experience. It seems to affect some people worse than others, depending on their TV and how it's set up. Many people just don't notice and live with it (probably because they're too busy looking at their phones at the same time as 'watching' TV.) 😁

Re: Audio lip sync problems

Chrisee — Mon, 26 Feb 2024 17:35:52 GMT

@IanWhite is this on a Glass TV or with a Stream Puck. If the latter how is the puck connected to whatever is producing sound. Glass normally doesn't suffer from lip sync where its own speakers are used but occasionally some channels can be poor.

Re: Sky stream lip sync

Capt555 — Mon, 26 Feb 2024 17:47:50 GMT

I had the same issue. I knew it wasn't my setup because everyday was the same. Would start OK then throughout the day would get worse and worse.

I had to fight for weeks to get sky to send a replacement puck.

New one was fine.

I wish I'd never changed to Stream. It's awful.

Re: Sky stream lip sync

Rastrolex — Tue, 27 Feb 2024 07:02:31 GMT

I get the same and we shouldn't have to dumb down quality settings to get what we paid for.

As soon as my contract is up I'll be cancelling. Apart from a few Sky specific channels I can get what I need streaming or catchup on my Apple TV.

Re: Audio lip sync problems

IanWhite — Tue, 27 Feb 2024 09:12:56 GMT

Good morning. The puck is connected direct to the tv via HDMI.

Re: Sky stream lip sync

gszab1 — Tue, 27 Feb 2024 09:26:23 GMT

Try to set the "Digital audio output HDMI" setting to passthrough.

Re: Sky stream lip sync

Padam_Padam — Tue, 27 Feb 2024 09:29:13 GMT

@gszab1 wrote:
Try to set the "Digital audio output HDMI" setting to passthrough.

Tried that. Doesn't make any difference.

I just happily use apps on other devices now (which have no trouble with sync) and only use the puck for the odd bit of live TV and Sky on demand.

Re: Sky stream lip sync

Exiled-in-HH — Tue, 27 Feb 2024 18:38:09 GMT

@Padam_Padam have you considered to Sky's budget service NOWTV ... Entertainment&HD £5.99 with discounts ... good saving on Sports😉

Re: Sky stream lip sync

Padam_Padam — Tue, 27 Feb 2024 18:44:50 GMT

@Exiled-in-HH wrote:
@Padam_Padam have you considered to Sky's budget service NOWTV ... Entertainment&HD £5.99 with discounts ... good saving on Sports😉

I already have it. Not interested in sports but I have Entertainment at £2.99pm and Boost at £3pm. Works much better than Stream on my Apple TV 4K box with no lip sync issues whatsoever. Stream will be leaving us soon - it's over-priced and under-powered. 😁

Re: Audio lip sync problems

IanWhite — Thu, 29 Feb 2024 09:46:11 GMT

Does any one have any advice regarding the lip sync issue. It is almost impossible to watch and severity varies from channel to channel and time of day. Do I really have to endure this until my contract ends? Seems a bit unfair to have to pay for something that's below par and be without any form of redress

Re: Lip sync problems with puck

IanWhite — Thu, 29 Feb 2024 12:36:40 GMT

Hello again. Thanks @Padam_Padam. I was glad to quickly read the reply you gave to me earlier this morning but when I when back on to view it and read the help you offered I find that I am barred from seeing it. Do Sky delete things they don't approve of?

Re: Lip sync problems with puck

Padam_Padam — Thu, 29 Feb 2024 12:41:45 GMT

@IanWhite wrote:
Hello again. Thanks @Padam_Padam. I was glad to quickly read the reply you gave to me earlier this morning but when I when back on to view it and read the help you offered I find that I am barred from seeing it. Do Sky delete things they don't approve of?

Yes, Sky will remove posts they feel have broken the T's & C's of the forum, which in this case, they did.

Re: Lip sync problems with puck

IanWhite — Thu, 29 Feb 2024 12:43:43 GMT

Ah ok. So it looks like I just have to live with a poor tv service. Thanks for getting back to me .

Re: Lip sync problems with puck

IanWhite — Thu, 29 Feb 2024 12:44:56 GMT

I'm really looking forward to the end of my contract .