https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-not-connecting-to-Internet/m-p/5035061#M54877 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4432970">@Babatunde</a>&nbsp;and welcome to the forum.</P><P>&nbsp;</P><P>When this happens to me I find the following procedure get me back up and&nbsp;running again.</P><P>&nbsp;</P><P>Put Glass to Standby and then unplug both your Glass TV and router.<SPAN class="">&nbsp; </SPAN>Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.<SPAN class="">&nbsp; </SPAN>Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet.</P><P>&nbsp;</P><P>The following may also be of interest but if you are still not able to resolve the issue I would call Sky for some additional troubleshooting.</P><P><SPAN><A href="https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm</A></SPAN></P><P>&nbsp;</P><P>Good luck <span class="lia-unicode-emoji" title=":crossed_fingers:">🤞</span></P> Sun, 13 Jul 2025 17:52:02 GMT Fothergill1 2025-07-13T17:52:02Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-not-connecting-to-Internet/m-p/5035036#M54875 My Internet is working well but my streaming puck is unable to connect to it so I don't have any TV Please assist Sun, 13 Jul 2025 16:46:11 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-not-connecting-to-Internet/m-p/5035036#M54875 Babatunde 2025-07-13T16:46:11Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-not-connecting-to-Internet/m-p/5035048#M54876 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4432970">@Babatunde</a>&nbsp;Have you tried restarting the puck?</P> Sun, 13 Jul 2025 17:08:26 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-not-connecting-to-Internet/m-p/5035048#M54876 Anonymous 2025-07-13T17:08:26Z https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-not-connecting-to-Internet/m-p/5035061#M54877 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4432970">@Babatunde</a>&nbsp;and welcome to the forum.</P><P>&nbsp;</P><P>When this happens to me I find the following procedure get me back up and&nbsp;running again.</P><P>&nbsp;</P><P>Put Glass to Standby and then unplug both your Glass TV and router.<SPAN class="">&nbsp; </SPAN>Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.<SPAN class="">&nbsp; </SPAN>Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet.</P><P>&nbsp;</P><P>The following may also be of interest but if you are still not able to resolve the issue I would call Sky for some additional troubleshooting.</P><P><SPAN><A href="https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm</A></SPAN></P><P>&nbsp;</P><P>Good luck <span class="lia-unicode-emoji" title=":crossed_fingers:">🤞</span></P> Sun, 13 Jul 2025 17:52:02 GMT https://helpforum.sky.com/t5/Sky-Stream/Streaming-puck-not-connecting-to-Internet/m-p/5035061#M54877 Fothergill1 2025-07-13T17:52:02Z