https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5034908#M54866 <P>My sky stream puck keeps going wrong. I have to reset it at least three times a week, did not have a problem when i was with Virgin</P> Sun, 13 Jul 2025 13:30:58 GMT ChrisH12 2025-07-13T13:30:58Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5034908#M54866 <P>My sky stream puck keeps going wrong. I have to reset it at least three times a week, did not have a problem when i was with Virgin</P> Sun, 13 Jul 2025 13:30:58 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5034908#M54866 ChrisH12 2025-07-13T13:30:58Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5034988#M54873 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4432878">@ChrisH12</a>&nbsp; &nbsp;The stream pucks are highly reliant on a good strong signal, and not just a high speed. &nbsp;Are you connected to your router via an Ethernet cable? &nbsp;Usually when they are connected this way these problems occur a lot less. &nbsp;It not then make sure your router and puck have a clear line of sight to each other with no objects in the way, and the router is not on a window sill, and no objects close to the router or the puck. &nbsp;That usually provides a more stable signal. &nbsp;I hope that helps.</P> Sun, 13 Jul 2025 15:35:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck/m-p/5034988#M54873 Stephen+Mourton 2025-07-13T15:35:54Z