topic Re: Picture freezing and and pixelating in Sky Stream

Picture freezing and and pixelating

John63- — Sat, 12 Jul 2025 18:06:27 GMT

As above keeps reloading

Re: Picture freezing and and pixelating

GD1 — Sat, 12 Jul 2025 18:10:32 GMT

@John63- Which TV service do you have? Sky Q, Sky Stream or Sky Glass

Re: Picture freezing and and pixelating

John63- — Sat, 12 Jul 2025 18:13:38 GMT

Sky streaming

Re: Picture freezing and and pixelating

GD1 — Sat, 12 Jul 2025 18:23:57 GMT

@John63- It would suggest poor wifi or low speed is the cause, on the puck open the Netflix app, go to get help, run the connection test, what speed is being reported

Re: Picture freezing and and pixelating

John63- — Sat, 12 Jul 2025 18:27:52 GMT

97.9 is this ok?

Re: Picture freezing and and pixelating

GD1 — Sat, 12 Jul 2025 18:33:56 GMT

@John63- More than ample.

Next thing to try is power down the puck (switch off at mains) for about 10 minutes, then power back up.

Re: Picture freezing and and pixelating

Anonymous — Sat, 12 Jul 2025 18:35:11 GMT

@John63- It should be. How are you connected? WiFi or Ethernet?

Generally, ethernet gives a more reliable and stable connection. Turn off WiFi in Settings and set Network Standby Mode to On.

Re: Picture freezing and and pixelating

Geayson — Sat, 12 Jul 2025 21:31:29 GMT

@John63- I had this issue previously and spoke with a broadband rep who advised to set pucks to HD not UHD this resolved the issue and no more pixelating or freezing. I have speed 512mbps through WiFi