topic Re: Tv is pixelating in Sky Stream

Tv is pixelating

Bazza061 — Sat, 12 Jul 2025 12:26:24 GMT

To bloody stop it as I can't watch tv

Re: Tv is pixelating

GD1 — Sat, 12 Jul 2025 12:31:49 GMT

@Bazza061 Which TV service from Sky do you have? Sky Q , Sky Glas or SKy stream?

Re: Tv is pixelating

Bazza061 — Sat, 12 Jul 2025 12:34:56 GMT

It's a puck

Re: Tv is pixelating

Anonymous — Sat, 12 Jul 2025 13:39:49 GMT

@Bazza061 Sounds like an internet related error. Have you tried restarting the puck and router?

Re: Tv is pixelating

Bazza061 — Sat, 12 Jul 2025 14:50:39 GMT

Many times I wondering if it's the heat

Re: Tv is pixelating

BenJoBanjo — Sat, 12 Jul 2025 14:52:44 GMT

@Bazza061 wrote:
Many times I wondering if it's the heat

Are you connected via WiFi or Ethernet? Have you checked the speed the puck is receiving?

Re: Tv is pixelating

Bazza061 — Sat, 12 Jul 2025 16:45:53 GMT

Ethernet and yes

Re: Tv is pixelating

Anonymous — Sat, 12 Jul 2025 17:04:56 GMT

@Bazza061 Is WiFi turned off in the Settings? Also worth setting Network Standby Mode to On.

If WiFi isn't turned off it can cause connection issues.

Re: Tv is pixelating

Geayson — Sat, 12 Jul 2025 21:37:03 GMT

Try switching from UHD to HD on the puck if this is on in the setting this resolved this issue fir me not a broadband issue just a stream issue

Re: Tv is pixelating

alexb_ — Sat, 12 Jul 2025 23:24:37 GMT

Hi @Bazza061,

I experienced this issue too - it was driving me mad! I managed to fix the pixelation issue by doing a recovery process on the puck.

To perform the recovery process, you need to:

1. switch off the Sky Stream puck at the mains (or just take the power cable out of the back of the puck),

2. wait a few seconds, then press and hold the Standby button on the bottom of the puck, and switch the power back on at the mains while keeping your finger on the button until the LED lights flash different colours.

3. After releasing the button, you now just wait while the puck completes the recovery process, which may take up to 60 minutes.

4. Once the recovery process is complete, you need to switch the puck back on and follow the on-screen steps to set it up.

This fixed the issue for me, but if the problem persists you may need to repeat the process or seek further assistance from Sky support.

Re: Tv is pixelating

Bazza061 — Sun, 13 Jul 2025 07:14:06 GMT

Thank you that's worked your a saint