topic Re: Having Trouble Activating Netfilx in Sky Stream

Having Trouble Activating Netfilx

RebMun — Thu, 10 Jul 2025 19:04:39 GMT

I have called sky and was given a weblink to take me to the netflix help guide but when trying to move onto the next step of the activation process I get a technical error. I tried this on my mobile whilst on the phone to sky and was later advised to try doing this on a different device which I have done tonight however I am still having the same issue. Can anyone advise on a potential solution for this or am I just not going to be able to use it whatsoever.

Re: Having Trouble Activating Netfilx

lettice — Thu, 10 Jul 2025 19:17:15 GMT

Can you please follow the advice for Sky Stream under this section within the linked Sky help article;

Activate Netflix on your Sky Glass TV or Sky Stream puck

https://helpforum.sky.com/t5/forums/replypage/board-id/sky-stream/message-id/54697

If after reading and following that advice, you are still stuck, come back here with any errors or messages and we will escalate onto the Sky Community messaging team.

Re: Having Trouble Activating Netfilx

RebMun — Thu, 10 Jul 2025 19:21:10 GMT

I have already followed this several times it doesn't work. It comes up with a technical error, I.e not working properly hence my discussion point. I will just call up sky again as this needs to be escalated further to get to a solution

Re: Having Trouble Activating Netfilx

lettice — Thu, 10 Jul 2025 19:26:53 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Having Trouble Activating Netfilx

Lisa-P1987 — Fri, 11 Jul 2025 10:05:10 GMT

Thanks for escalating this. We’ve sent RebMun an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.