topic Re: Mini box internet in Sky Stream

Mini box internet

wayhesaxo — Mon, 07 Jul 2025 17:45:13 GMT

My mini steam box keep losing internet connection

Re: Mini box internet

Anonymous — Mon, 07 Jul 2025 17:52:32 GMT

@wayhesaxo Try restarting it and your router. If that doesn't help try connecting via ethernet and turn WiFi off in the Settings. You may get a more stable connection. WiFi is prone to interference for a number of reasons.

Re: Mini box internet

wayhesaxo — Mon, 07 Jul 2025 17:53:22 GMT

Hi I have reset it so many times but still keep losing connection

Re: Mini box internet

Stephen+Mourton — Mon, 07 Jul 2025 17:53:40 GMT

@wayhesaxo When you say mini box, I presume you have Sky Stream and you mean your second puck!
presumably your first puck is in your main sitting room downstairs. Where is your second puck?

Re: Mini box internet

wayhesaxo — Mon, 07 Jul 2025 17:54:25 GMT

Yes I have sky stream box

Re: Mini box internet

wayhesaxo — Mon, 07 Jul 2025 17:55:24 GMT

I have two one in living room and other in bedroom

Re: Mini box internet

Stephen+Mourton — Mon, 07 Jul 2025 17:59:39 GMT

@wayhesaxo I suspected that was the case. Internet connection is vital for the pucks to work properly. If your router is in the living room you may need a booster to reach your bedroom. Normally that wouldn't be needed but all depends how far the bedroom is away and the type of walls you have.

Re: Mini box internet

wayhesaxo — Mon, 07 Jul 2025 18:01:25 GMT

Hi it not the bedroom was losing the connection it's the living room and the rotor box is in the same room

Re: Mini box internet

Stephen+Mourton — Mon, 07 Jul 2025 18:05:30 GMT

@wayhesaxo Sorry this is getting a bit confusing. When you said mini box I presumed it was a second puck. Do you actually have two pucks or just the one in your living room?

Re: Mini box internet

wayhesaxo — Mon, 07 Jul 2025 18:08:22 GMT

I have two mini stream box one in living room and the other in the bedroom and the one what keeps losing connection is the one in the living room

Re: Mini box internet

Anonymous — Mon, 07 Jul 2025 18:09:17 GMT

@wayhesaxo See my earlier reply as that may stop this issue.

Re: Mini box internet

wayhesaxo — Mon, 07 Jul 2025 18:10:35 GMT

Hi I have tried this so many times but it still keep losing connection

Re: Mini box internet

Stephen+Mourton — Mon, 07 Jul 2025 18:11:45 GMT

Thanks for the clarification. 👍

If your router is not connected to your puck by an Ethernet cable, does it have a direct line of sight to your puck, also move away any objects from the both and check if your router is not near a window or mirror? All this can cause problems

Re: Mini box internet

wayhesaxo — Mon, 07 Jul 2025 18:13:48 GMT

It's behind my seatee the router is

Re: Mini box internet

Stephen+Mourton — Mon, 07 Jul 2025 18:28:39 GMT

That maybe your problem. The reason I know I had problems with my puck and my router was behind my settee, tucked away out of sight. I was told to move it and give it a direct line of sight with no obstacles in the way and make sure no objects were close to it or the puck. It isn't ideal but my router is now on full view in my room and I have had no problems since.

Re: Mini box internet

wayhesaxo — Mon, 07 Jul 2025 18:34:42 GMT

Ok I shall try that but I don't think it's the problem but I give it a go many thanks for your help

Re: Mini box internet

wayhesaxo — Mon, 07 Jul 2025 18:35:13 GMT

Sorry I can't I remember that where my phone line is

Re: Mini box internet

Stephen+Mourton — Mon, 07 Jul 2025 18:46:49 GMT

Sorry what has your phone line got to do with it? That is something different. Are they connected somehow?

Re: Mini box internet

wayhesaxo — Mon, 07 Jul 2025 18:48:28 GMT

Bec that where my router in plug in so it's get a line so I can get a internet if I move it then it won't have a line to have internet bec it don't have line

Re: Mini box internet

Stephen+Mourton — Mon, 07 Jul 2025 18:54:10 GMT

Right I see. You could get a longer cable from your phone line to your router. Or a bit of a pain I know but temporarily move your settee to see if that sorts it, but if your router is near other electrical objects that may effect it as well.

I realise you don't think it is the solution and you may be correct but it worked for me and it must we worth a try even temporarily so you know whether that is the problem or not.