https://helpforum.sky.com/t5/Sky-Stream/Puck-powers-off-and-reboots-every-10-minutes/m-p/5030599#M54516 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4429344">@MARKBENTLEY6</a>&nbsp;and welcome to the forum. &nbsp;Have you tried the recovery process as described in step 4 of <A href="https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck" target="_self">THIS</A> link?</P> Mon, 07 Jul 2025 14:23:52 GMT Fothergill1 2025-07-07T14:23:52Z https://helpforum.sky.com/t5/Sky-Stream/Puck-powers-off-and-reboots-every-10-minutes/m-p/5030587#M54515 <P>Can't stop it rebooting. Tried everything. Reset, update, moving remote. Shuts down. Spoke to sky help and they suggest it's the WiFi. I have a really good WiFi strength at the puck (300mbps) and WiFi won't cause it to reset. The help desk didn't have a clue. Think they were going through a check list tbh.&nbsp;&nbsp;</P><P>Anyone out there with an answer?&nbsp; Sky won't replace it so it's either put up or cancel.</P> Mon, 07 Jul 2025 14:14:38 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-powers-off-and-reboots-every-10-minutes/m-p/5030587#M54515 MARKBENTLEY6 2025-07-07T14:14:38Z https://helpforum.sky.com/t5/Sky-Stream/Puck-powers-off-and-reboots-every-10-minutes/m-p/5030599#M54516 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4429344">@MARKBENTLEY6</a>&nbsp;and welcome to the forum. &nbsp;Have you tried the recovery process as described in step 4 of <A href="https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck" target="_self">THIS</A> link?</P> Mon, 07 Jul 2025 14:23:52 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-powers-off-and-reboots-every-10-minutes/m-p/5030599#M54516 Fothergill1 2025-07-07T14:23:52Z