topic Re: Issue with Sky stream puck in Sky Stream

Issue with Sky stream puck

Anita741 — Sun, 06 Jul 2025 12:44:46 GMT

My Sky stream puck isn't working. The box is on, the lights are green and the WiFi is working because my phone is connected to it - but the TV screen is black, no picture and no sound. I have restarted the box twice, I have checked the batteries is the remote, I have switched everything on and off at the wall and still no luck. Any ideas?

Re: Issue with Sky stream puck

lettice — Sun, 06 Jul 2025 12:53:59 GMT

Can your read this Sky help article, namely performing the recovery procedure on step 4

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck

Re: Issue with Sky stream puck

Hunter2660 — Sun, 06 Jul 2025 20:51:35 GMT

Let's get the obvious questions out of the way first for clarity. Have you connected the box to the TV with the HDMI cable? Have you selected the correct HDMI input on your TV?