topic Re: Sky streaming changing channels on its own in Sky Stream

Sky streaming changing channels on its own

pie2 — Sat, 05 Jul 2025 16:51:12 GMT

Watching sky streaming channels the channels are changing without any input from me and remote doesn't seem to work

Re: Sky streaming changing channels on its own

Stephen+Mourton — Sat, 05 Jul 2025 20:38:55 GMT

@pie2 Just to be clear,you do not have a problem with getting a picture and sound, it is just that the remote doesn't appear to work and Stream keeps changing channels by itself? If your remote is not working how do you turn the tv on and off? Also can you increase or decrease the volume with it?

Re: Sky streaming changing channels on its own

Jporch316 — Sat, 05 Jul 2025 23:10:43 GMT

@pie2 wrote:
Watching sky streaming channels the channels are changing without any input from me and remote doesn't seem to work

Have you tried pulling the plug for a few minutes ?

also if you pull the batteries from the remote once on a channel does the issues still occur

Re: Sky streaming changing channels on its own

lettice — Sun, 06 Jul 2025 07:10:29 GMT

As above a power or puck settings restart often cures this.

It could also be a stuck remote button or pairing inconsistency.

If after the reboot has not fixed it, try re pairing your remote control

Press and hold 7 and 9 together for 3 seconds.
Press and hold 1 and 3 together for 3 seconds.
Wait until you see the 'Your remote is now connected' message and select Continue

More info here and a form to request a replacement remote, by clicking on 'No I still need help';

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remote/articles/remote-control-help-sky-glass?irct=help-service-checker-remote-control-help-sky-glass

Re: Sky streaming changing channels on its own

Nigelb1972 — Sun, 06 Jul 2025 08:02:20 GMT

I'm going to hazard a guess that somebody has spilt something on the remote at some point, most probably fizzy pop, beer or wine. They've preceded to clean it but forgot about the liquid that went inside the remote. The sugar in the liquid is now causing internal damage to the remote resulting in failure and random channel selections...

Re: Sky streaming changing channels on its own

pie2 — Tue, 08 Jul 2025 14:39:17 GMT

Thanks for this. I will keep it in mind but the problem seems to have resolved itself without any action from me. Interesting that only happened with the smart tv but the other 2 ordinary tvs are fine.