topic Re: Are sky ever going to remove this useless puck. in Sky Stream

Are sky ever going to remove this useless puck.

alahan — Sat, 05 Jul 2025 20:08:38 GMT

Sky puck is absolutely useless

Playlists lose data or don't store what's asked. Keeps losing sound, picture or WiFi. Can't wait to get to end of contract and this is a daily event of problems

Often have to remove power to get it working again for a day.

Re: Are sky ever going to remove this useless puck.

Stephen+Mourton — Sat, 05 Jul 2025 20:12:57 GMT

@alahan Are you connected via an Ethernet cable or is it over Wi-Fi?

Re: Are sky ever going to remove this useless puck.

Anonymous — Sat, 05 Jul 2025 20:28:27 GMT

@alahan wrote:
Sky puck is absolutely useless
Playlists lose data or don't store what's asked. Keeps losing sound, picture or WiFi. Can't wait to get to end of contract and this is a daily event of problems
Often have to remove power to get it working again for a day.

@alahan If you can, try using an ethernet cable (turning WiFi off in the Settings). WiFi is prone to interference whereas an ethernet cable isn't.

I have Glass and used WiFi the first week I had it. Despite not having many devices using WiFi in my home that week was a nightmare. I bought an ethernet cable and have had no connection issues in the 3.5 years since. My only issues are firmware ones.

It's got to be worth trying surely?

Re: Are sky ever going to remove this useless puck.

alahan — Sat, 05 Jul 2025 20:55:50 GMT

Thanks for your reply. Already tried that little to no improvement. It's also a replacement puck as I thought the first was broken. WiFi is fibre 500

Re: Are sky ever going to remove this useless puck.

alahan — Sat, 05 Jul 2025 21:01:27 GMT

Hi tried both and this is the second pick. The quality, software, firmware and WiFi are rubbish. Please don't ever order one.

Re: Are sky ever going to remove this useless puck.

Mark39 — Sat, 05 Jul 2025 21:12:09 GMT

No issues here.

Re: Are sky ever going to remove this useless puck.

Stephen+Mourton — Sat, 05 Jul 2025 21:22:22 GMT

No issues here either.

Re: Are sky ever going to remove this useless puck.

Anonymous — Sat, 05 Jul 2025 21:25:41 GMT

Don't rub it in guys!

Re: Are sky ever going to remove this useless puck.

peter-marlow+1966 — Sat, 05 Jul 2025 21:38:40 GMT

Stephen+Mourton

Sounds like you need a new puck, i have had my puck since November 2022 and have had no problems with it, you need to call sky about your issues with it

Re: Are sky ever going to remove this useless puck.

Mark39 — Sat, 05 Jul 2025 21:49:24 GMT

@Anonymous wrote:

Don't rub it in guys!

Not intending to do that, but rather just counter the OP's assertion that "the quality, software, firmware and WiFi are rubbish." Pucks can work fine, so perhaps the OPs are faulty.