topic Re: Sky Puck/stream freezing or going to blank screen in Sky Stream

Sky Puck/stream freezing or going to blank screen

Hendo1988 — Mon, 14 Apr 2025 19:06:42 GMT

I have seen so many threads about stream freezing or just locking up which leading to doing full resets. Mine has been doing it quite abit and I've tried alsorts and still nothing.
anyone got an answer to this at all? WiFi speed is good. Just don't know why it decides to just basically go dead.

Re: Sky Puck/stream freezing or going to blank screen

Addie15 — Tue, 15 Apr 2025 07:50:07 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Puck/stream freezing or going to blank screen

Drummerman — Sat, 19 Apr 2025 19:01:13 GMT

We have 2 pucks and both are doing this! Nobody seems to be able to help. Very very frustrated such a waste of money

Re: Sky Puck/stream freezing or going to blank screen

Bobblee — Tue, 01 Jul 2025 19:32:17 GMT

I have the same problem and this is my second puck. The first lasted 2 weeks and I have to reset this puck approximately every few days

Re: Sky Puck/stream freezing or going to blank screen

Stephen+Mourton — Tue, 01 Jul 2025 20:24:23 GMT

@Hendo1988 Are you connected by Ethernet cable or Wi-Fi ?

Re: Sky Puck/stream freezing or going to blank screen

Bobblee — Wed, 02 Jul 2025 05:08:30 GMT

Wifi 499 wps fibre and the router is less than 4 feet from the puck