topic Sky stream - no active subscription in Sky Stream

Sky stream - no active subscription

Rosec0810 — Sun, 29 Jun 2025 22:39:02 GMT

Recently have gotten the sky stream and sky broadband. Internet is working perfectly but the sky stream since being set up only shows no active subscription. We only have one sky device in the house and on my sky our package is full activated and up-to-date. Have tried rebooting multiple times but not working.

Re: Sky stream - no active subscription

peter-marlow+1966 — Mon, 30 Jun 2025 05:28:43 GMT

Did you activate the puck on your sky account my putting the number that was showing during the setup

Go th the my sky app open it go to product settings open that and open device management and see if the puck is there

if it is then click on activate device, this is my device management page