topic Re: Voice control on the remote in Sky Stream

Voice control on the remote

Unhappy67 — Sun, 29 Jun 2025 13:56:58 GMT

Been with sky about 6 weeks and gone through 4 remotes. Anyone else having issues with voice control working, then not. It's frustrating and unacceptable. Sky customer service are useless when asked.

Re: Voice control on the remote

Anonymous — Sun, 29 Jun 2025 14:12:05 GMT

@Unhappy67 Not me - but I don't use voice control. I always find it very frustrating. I think the feature doesn't cope well with a Yorkshire accent!

Re: Voice control on the remote

Jporch316 — Sun, 29 Jun 2025 14:37:33 GMT

@Unhappy67 wrote:
Been with sky about 6 weeks and gone through 4 remotes. Anyone else having issues with voice control working, then not. It's frustrating and unacceptable. Sky customer service are useless when asked.

Never had any issues with voice control on my remotes (3 pucks and 2 glass) that wasn't fixed by a restart or plug pull

what kind of problems are you encountering with the voice control ?

Re: Voice control on the remote

lettice — Sun, 29 Jun 2025 14:45:35 GMT

There was a small blip last month or so, I recall, fixed promptly.

I use voice a lot every day, searching, channel swapping, app launching, calling menu options like Settings.

Apart from that blip, above, been working fine of late with no issues.

As above, do a settings restart of your puck;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: Voice control on the remote

Unhappy67 — Sun, 29 Jun 2025 14:47:17 GMT

It either does the "say it again" or highlights at the top with nothing at all. I'm sick of plug pulls and restart/pairing. I shouldn't be doing it 2 or 3 times a day.

It's as bad, if not worse than virgin was

Re: Voice control on the remote

Unhappy67 — Sun, 29 Jun 2025 14:49:11 GMT

I'm doing it 2 or 3 times a day. It's getting silly now.

Re: Voice control on the remote

Jporch316 — Sun, 29 Jun 2025 15:08:09 GMT

@Unhappy67 wrote:
I'm doing it 2 or 3 times a day. It's getting silly now.

And this is sky stream ? Or glass ?

Re: Voice control on the remote

Unhappy67 — Sun, 29 Jun 2025 15:40:28 GMT

Stream and puck