Sky puck

LH2511 — Sat, 28 Jun 2025 16:45:38 GMT

My sky pick is not connecting to my wifi?

Re: Sky puck

Anonymous — Sat, 28 Jun 2025 17:07:45 GMT

@LH2511 WiFi issues are the most common complaint about the Stream (and Glass) platform.

It's really better to connect using an ethernet cable (and turning WiFi off in the Settings) as it provides a more stable connection.

If your router is too far away then using Powerline adapters would be a good investment.

Re: Sky puck

kop32 — Wed, 02 Jul 2025 06:37:55 GMT

@Anonymous wrote:
@LH2511 WiFi issues are the most common complaint about the Stream (and Glass) platform.

It's really better to connect using an ethernet cable (and turning WiFi off in the Settings) as it provides a more stable connection.

If your router is too far away then using Powerline adapters would be a good investment.

And yet on Sky's own website they advetise as follows........

Enjoy your favourite content over WiFi with Sky Stream. What they should add is "If you can get the Sky Pucks to stay connected", and before anyone says "ethernet is a more stable connection etc,etc, my LG TV is connected via WiFi and in 2 years has never lost connection, gone to a blue screen or Waiting for program to load or displayed any excuse messages that Sky Stream flashes up every 30 minutes, better still the stock answer from Sky Customer Service is " Factory reset the Puck" and go through the whole process again until the same thing happens 30 minutes later.

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Sky puck

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