https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-connecting/m-p/5022805#M53923 <P>Got the following error message:&nbsp;</P><P>&nbsp;</P><P>Let's get connected</P><P>we can't connect to your internet</P><P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span>connection to broadband router</P><P>X connection to internet</P><P>&nbsp;</P><P>My Internet is newly set up and seems to be working fine on my phone...</P> Fri, 27 Jun 2025 15:13:24 GMT Joy35 2025-06-27T15:13:24Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-connecting/m-p/5022805#M53923 <P>Got the following error message:&nbsp;</P><P>&nbsp;</P><P>Let's get connected</P><P>we can't connect to your internet</P><P><span class="lia-unicode-emoji" title=":heavy_check_mark:">✔️</span>connection to broadband router</P><P>X connection to internet</P><P>&nbsp;</P><P>My Internet is newly set up and seems to be working fine on my phone...</P> Fri, 27 Jun 2025 15:13:24 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-connecting/m-p/5022805#M53923 Joy35 2025-06-27T15:13:24Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-connecting/m-p/5022869#M53925 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4423075">@Joy35</a>&nbsp;Have you tried restarting your router and puck?</P><P>&nbsp;</P><P>Either way, if your router is near the Puck most would recommend using an ethernet cable to connect. It gives a more stable connection and doesn't get the interference that WiFi is prone to. If connected via ethernet turn off WiFi in the Settings.</P> Fri, 27 Jun 2025 15:58:48 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-puck-not-connecting/m-p/5022869#M53925 Anonymous 2025-06-27T15:58:48Z