topic Re: Voice Search Getting Worse? in Sky Stream

Voice Search Getting Worse?

BarmySpartan — Fri, 06 Jun 2025 21:33:18 GMT

I like a few of you will know that voice search from time to time tends to glitch out and requires a device restart through settings. This normally resolves the issue however it has become where the box needs restarting every 24/48hrs as the voice search glitches out and no longer works without a restart. Anyone else finding this happen more frequently?

Re: Voice Search Getting Worse?

Stephen+Mourton — Sat, 07 Jun 2025 06:29:33 GMT

@BarmySpartan It is too early to say but for the first my voice control stopped working yesterday and I did a restart via the Settings menu and like you it sorted it out. I will be interested to see how it lasts.

Re: Voice Search Getting Worse?

Super+Anthony — Sat, 07 Jun 2025 07:35:27 GMT

I have also had this issue and another glitch that Sky need to sort.

Re: Voice Search Getting Worse?

Dazzasky — Sat, 07 Jun 2025 11:36:36 GMT

@Super+Anthony wrote:
I have also had this issue and another glitch that Sky need to sort.

I had it as well. Its highly frustrating having to keep restarting the pucks for it to work correctly. I think I've only ever had to restart my Apple TV once over the last few years to sort out a glitch.

Re: Voice Search Getting Worse?

lettice — Sat, 07 Jun 2025 12:29:23 GMT

Yes I noticed my Voice did this a few days ago.

It was, I noticed on both pucks at the same time oddly, so may have been a backend issue.

A settings restart cured it.
Been ok since.

Re: Voice Search Getting Worse?

lettice — Mon, 09 Jun 2025 04:58:45 GMT

Had this again this morning.

It seems at the moment to stop working every few days.

A settings restart cures it, but nevertheless a tad annoying.

Voice control repeatedly not working

SammyC — Mon, 09 Jun 2025 08:04:03 GMT

I have had my sky about two weeks

the voice control stops working. I do the 1&3 re-pair

it works

next day it stops again

sometimes the 1&3 doesn't work and I have to switch the whole thing off at mains to reset

I shouldn't need to re-pair the remotes EVERY DAY.

ive also tried the 7&9, then the 1&3 and it doesn't make a difference, it still only works for a day

Re: Voice Search Getting Worse?

lettice — Mon, 09 Jun 2025 08:38:16 GMT

@SammyC

Ive moved your post to this thread with others having same issue.

I have flagged this to Sky in our Superusers community closed area to be made aware..

Re: Voice Search Getting Worse?

KevNewMedia — Mon, 09 Jun 2025 09:36:47 GMT

Hi Everyone

Thank you for bringing this to our attention, and thank you, @lettice for tagging us.

I can understand how frustrating this can be, and apologise for this. A few questions...

When did people first see this start to happen?
I know we're in the stream board, however has this happened to anyone who has Glass?
Does it produce any on-screen messages, or simply ignore the request?

In the meantime, I've passed the details to our support teams to investigate further.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

Re: Voice Search Getting Worse?

lettice — Mon, 09 Jun 2025 09:40:23 GMT

For me on both pucks at the same time

When did people first see this start to happen? Mid last week, I use voice regularly so would have noticed.
Does it produce any on-screen messages, or simply ignore the request? On pressing the voice button, it brings up the on screen message 'Hello, what would you like to do?' And then just ignores the request

Re: Voice Search Getting Worse?

KevNewMedia — Thu, 26 Jun 2025 10:24:22 GMT

Hi Everyone

How have things been with your voice search recently?

Re: Voice Search Getting Worse?

lettice — Thu, 26 Jun 2025 11:02:25 GMT

Mine has been fine.

Not seen any issues of late.

Re: Voice Search Getting Worse?

Stephen+Mourton — Thu, 26 Jun 2025 15:12:38 GMT

Hi @KevNewMedia As you will see fro my comment three weeks ago I had just one blip which I sorted as recommended apart from that I have never had any issues.

Re: Voice Search Getting Worse?

Dazzasky — Thu, 26 Jun 2025 16:43:04 GMT

Most of the time it works fine but does stop occasionally with a need to reboot the Stream box to fix.

Re: Voice Search Getting Worse?

BarmySpartan — Tue, 01 Jul 2025 12:01:45 GMT

This issue still persists. Needed a full reboot 2 days ago to re-enable voice search then worked perfectly last night. It's normally about twice a week now. Voice search box opens at the top of the screen when pressing the button on the remote but it doesn't register any voice at input at all, doesn't give any error message or prompt either

Re: Voice Search Getting Worse?

Greenclaws — Mon, 28 Jul 2025 22:25:00 GMT

It stops working completely at least once a week, you hold down the mic button and it doesn't respnd to voice just continues to say 'what would you like to do?' then eventually 'I didn't catch that'. Restart doesn't work so it needs to be turned off at the mains for 15 seconds then turned on again.