https://helpforum.sky.com/t5/Sky-Stream/Connecting-to-stream/m-p/5020346#M53801 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4421139">@JayneAnn1</a>&nbsp;Try the steps in this guide from step 2. I imagine your batteries are new:</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass</A></P><P>&nbsp;</P><P>It is worth checking that the paper used in the battery compartment has been fully removed though.&nbsp;</P> Tue, 24 Jun 2025 18:51:43 GMT Anonymous 2025-06-24T18:51:43Z https://helpforum.sky.com/t5/Sky-Stream/Connecting-to-stream/m-p/5020303#M53800 <P>New to stream. Puck connected. Screen says you're now comnected but remote does not activate 'continue'</P> Tue, 24 Jun 2025 17:31:41 GMT https://helpforum.sky.com/t5/Sky-Stream/Connecting-to-stream/m-p/5020303#M53800 JayneAnn1 2025-06-24T17:31:41Z https://helpforum.sky.com/t5/Sky-Stream/Connecting-to-stream/m-p/5020346#M53801 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4421139">@JayneAnn1</a>&nbsp;Try the steps in this guide from step 2. I imagine your batteries are new:</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/remote-control-help-sky-glass" target="_blank">https://www.sky.com/help/articles/remote-control-help-sky-glass</A></P><P>&nbsp;</P><P>It is worth checking that the paper used in the battery compartment has been fully removed though.&nbsp;</P> Tue, 24 Jun 2025 18:51:43 GMT https://helpforum.sky.com/t5/Sky-Stream/Connecting-to-stream/m-p/5020346#M53801 Anonymous 2025-06-24T18:51:43Z