https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5020334#M53798 <P>Assume you have tried a Puck settings restart.</P> <P>&nbsp;</P> <P>Can you try as described in this Sky help article , namely as described in step 4, the recovery procedure;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> Tue, 24 Jun 2025 18:38:58 GMT lettice 2025-06-24T18:38:58Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5020325#M53797 Sky puck switches itself off and back on several minutes later at the same time every day. It is also very warm to the touch even although well ventilated. Also several times an hour the sound goes off but the picture still there Tue, 24 Jun 2025 18:21:26 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5020325#M53797 TabletYD 2025-06-24T18:21:26Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5020334#M53798 <P>Assume you have tried a Puck settings restart.</P> <P>&nbsp;</P> <P>Can you try as described in this Sky help article , namely as described in step 4, the recovery procedure;</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> Tue, 24 Jun 2025 18:38:58 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck/m-p/5020334#M53798 lettice 2025-06-24T18:38:58Z