topic Sky Puck Crashing in Sky Stream https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Crashing/m-p/5020042#M53772 <P>I have two Sky pucks, one located in my lounge and the other situated upstairs in my bedroom. I am only able to access Netflix upstairs; if I attempt to use any other application, it crashes immediately. The moment I initiate a search for anything, it fails without displaying any error message, resulting in a crash. Consequently, I am required to unplug the device and reconnect it to restore functionality.</P> Tue, 24 Jun 2025 11:54:52 GMT Jamiei22 2025-06-24T11:54:52Z Sky Puck Crashing https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Crashing/m-p/5020042#M53772 <P>I have two Sky pucks, one located in my lounge and the other situated upstairs in my bedroom. I am only able to access Netflix upstairs; if I attempt to use any other application, it crashes immediately. The moment I initiate a search for anything, it fails without displaying any error message, resulting in a crash. Consequently, I am required to unplug the device and reconnect it to restore functionality.</P> Tue, 24 Jun 2025 11:54:52 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Crashing/m-p/5020042#M53772 Jamiei22 2025-06-24T11:54:52Z Re: Sky Puck Crashing https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Crashing/m-p/5020044#M53773 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4420914">@Jamiei22</a>&nbsp;wrote:<BR /><P>I have two Sky pucks, one located in my lounge and the other situated upstairs in my bedroom. I am only able to access Netflix upstairs; if I attempt to use any other application, it crashes immediately. The moment I initiate a search for anything, it fails without displaying any error message, resulting in a crash. Consequently, I am required to unplug the device and reconnect it to restore functionality.</P><HR /></BLOCKQUOTE><P>Have you checked the broadband speed the puck is receiving? To do this, open the Netflix app, navigate to the get help menu and run a network check. What speed is reported?&nbsp;</P> Tue, 24 Jun 2025 11:56:50 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Puck-Crashing/m-p/5020044#M53773 BenJoBanjo 2025-06-24T11:56:50Z