topic Re: No 4K/UHD on Netflix app through Sky Stream in Sky Stream

No 4K/UHD on Netflix app through Sky Stream

Tom260 — Wed, 19 Mar 2025 21:29:05 GMT

As the title suggests. I am receiving UHD content through other apps and the sport channels. When I switch to the tv's Netflix, UHD is available. The stream box is connected directly to the tv.

Re: No 4K/UHD on Netflix app through Sky Stream

GD1 — Wed, 19 Mar 2025 21:33:23 GMT

@Tom260 Do you have Netflix Premium through Sky?

Re: No 4K/UHD on Netflix app through Sky Stream

Tom260 — Wed, 19 Mar 2025 22:29:09 GMT

I do yes

Re: No 4K/UHD on Netflix app through Sky Stream

GD1 — Thu, 20 Mar 2025 09:16:31 GMT

@Tom260 Does "The Dig" show as 4k/UHD at all on Netflix?

Also I would check that Streaming apps are set to UHD as default Settings --> Picture --> Default streaming format --> set to UHD

Re: No 4K/UHD on Netflix app through Sky Stream

Tom260 — Fri, 21 Mar 2025 23:26:45 GMT

"The Dig" is only available in HD via the Sky Stream, but when viewing through the tv app, UHD is available.

Default streaming format is set to UHD.

Re: No 4K/UHD on Netflix app through Sky Stream

GD1 — Sat, 22 Mar 2025 00:25:52 GMT

@Tom260 If you've not already done so I would try refreshing the apps through the settings menu.

Re: No 4K/UHD on Netflix app through Sky Stream

Tom260 — Sat, 22 Mar 2025 10:14:05 GMT

I've given it a go, does it it take a few minutes or quite a while? Seems to just be stuck on saying "your apps are refreshing".

Re: No 4K/UHD on Netflix app through Sky Stream

lettice — Sat, 22 Mar 2025 10:47:27 GMT

Refreshing of apps can take up to 24 hours apps, but often is just a few hours.

Just to make sure your Sky Stream is playing out UHD and or UHD/HDR fine

Try playing a UHD/HDR on demand from Sky, like a White Lotus episode.

Just say 'hdr' to bring up a list of Sky channels on demand uhd/hdr to play.

Also, try playing something on the BBC iPlayer app in UHD.

Just search UHD within the iPlayer app and it will bring up plenty to try.

Re: No 4K/UHD on Netflix app through Sky Stream

Gulan — Fri, 20 Jun 2025 22:31:46 GMT

I'm having the same issue. I have tried pretty much all options including a new stream Puck and doing a software update as well.

Anyone can help?

Re: No 4K/UHD on Netflix app through Sky Stream

Tom260 — Fri, 20 Jun 2025 23:26:49 GMT

Just to add, refreshing the apps did not work

Re: No 4K/UHD on Netflix app through Sky Stream

Gulan — Sat, 21 Jun 2025 00:10:13 GMT

Yes. Did refresh the app and still no luck.

Re: No 4K/UHD on Netflix app through Sky Stream

trevforum — Sat, 21 Jun 2025 12:28:38 GMT

Try the Reload Netflix form the Get Help in the Netflix App. Also you could try signing out and back in again. Also, check picture resolution set to 2160p.

Re: No 4K/UHD on Netflix app through Sky Stream

Gulan — Sat, 21 Jun 2025 12:29:05 GMT

Yep. Done that and no luck. I can also confirm that the 4k works if I go to YouTube through the sky Puck.

Re: No 4K/UHD on Netflix app through Sky Stream

lettice — Sat, 21 Jun 2025 12:44:49 GMT

One other thing to try.

Log into your Netflix account in a web browser.

On there you used to be able go to Plyaback settings under account settings and set the video quality .

If I remember right, the one to set in there is 4k high and auto, to make sure all your devices use that best option.

Re: No 4K/UHD on Netflix app through Sky Stream

BenJoBanjo — Sat, 21 Jun 2025 15:13:14 GMT

@Gulan wrote:
Yep. Done that and no luck. I can also confirm that the 4k works if I go to YouTube through the sky Puck.

Netflix uses higher bit-rate UHD HDR streams, in HDR10 or Dolby Vision (if your TV is capable).

Check that the HDMI port you have the puck attached to on your TV is enabled for HDR and that you are using the supplied HDMI cable or an equivalent high speed one.

Upon launching the app Netflix checks your TVs capabilities and will lower the resolution to HD if it detects insufficient speed to pass UHD/HDR.

Re: No 4K/UHD on Netflix app through Sky Stream

Gulan — Sat, 21 Jun 2025 19:42:30 GMT

I'll try to switch to different hdmi port. It's current on the TV hdmi one port. Using supplied cable.

Re: No 4K/UHD on Netflix app through Sky Stream

Stephen+Mourton — Sat, 21 Jun 2025 20:31:05 GMT

I just chose The Dig via the Stream Netflix app and mine is only showing in HD with no other option. I then selected Netflix from my LGTV app and it immediately came up as 4K. My Stream settings are UHD and watch lots of programs in UHD,

In the recent past I have watched programs on Netflix via Stream and have been surprised that they were not in 4K/UHD but never thought to check the direct app, but viewing via the direct app somehow negates the whole purpose of watching everything on Stream!

Re: No 4K/UHD on Netflix app through Sky Stream

BenJoBanjo — Sun, 22 Jun 2025 15:18:50 GMT

@Stephen+Mourton wrote:
I just chose The Dig via the Stream Netflix app and mine is only showing in HD with no other option. I then selected Netflix from my LGTV app and it immediately came up as 4K. My Stream settings are UHD and watch lots of programs in UHD,
In the recent past I have watched programs on Netflix via Stream and have been surprised that they were not in 4K/UHD but never thought to check the direct app, but viewing via the direct app somehow negates the whole purpose of watching everything on Stream!

This must be to do with the HDMI handshake between your puck and your TV.

If the Netflix app isn't detecting that the puck is connected to a TV capable of receiving 4K HDR streams then it will default to HD.

Are you getting UHD with HDR from other app sources on your puck? Do you get UHD HLG content on iPlayer for example?

If not, check that the HDMI port you have the puck connected to on your TV has HDR enabled.

Are the UHD programmes you have been watching actually the UHD versions? What is the source of them? Sky on demand or other apps?

Re: No 4K/UHD on Netflix app through Sky Stream

Skull+Treaty — Sun, 22 Jun 2025 16:23:57 GMT

@Tom260 wrote:
Just to add, refreshing the apps did not work

@Tom260 @Gulan

I get this at times with Netflix via the Stream device. When it's happened, I change the resolution to 1080, save and then back to 2160. Netflix then behaves and shows correctly.

Re: No 4K/UHD on Netflix app through Sky Stream

Stephen+Mourton — Mon, 23 Jun 2025 08:28:21 GMT

First of all thank you to @BenJoBanjo for your comprehensive reply. However before I could reply I saw @Skull+Treaty reply and did as he suggested and it worked. I am interested to now see if this is a permanent fix or not.