topic Re: Puck plug doesn’t fit behind tv in Sky Stream

Puck plug doesn’t fit behind tv

Simo1 — Mon, 25 Mar 2024 17:09:03 GMT

Plug socket on puck is 3" deep and doesn't fit behind my wall mounted TVs?

stream advertises no cables I had TVs wall mounted cabling sunk in walls, now stream arrived and plug won't fit behind wall bracket??

what do I do? Why is plug so big? Can it be changed for a normal flat plug??

surely any wall mounted tv will have this issue and we took advice before having work done just never expected this plug??

Re: Puck plug doesn’t fit behind tv

Padam_Padam — Mon, 25 Mar 2024 17:31:55 GMT

@Simo1 wrote:
Plug socket on puck is 3" deep and doesn't fit behind my wall mounted TVs?
stream advertises no cables I had TVs wall mounted cabling sunk in walls, now stream arrived and plug won't fit behind wall bracket??
what do I do? Why is plug so big? Can it be changed for a normal flat plug??
surely any wall mounted tv will have this issue and we took advice before having work done just never expected this plug??

Sky Stream still needs to connect to your TV via an HDMI cable so I don't know where you read the 'no cables' thing.

Re: Puck plug doesn’t fit behind tv

mikealanr — Mon, 25 Mar 2024 18:20:32 GMT

That is Sky Glass advertising not Stream: "The only TV with Sky Inside. So you can stream every channel, show and app over WiFi. No dish. No box. No fuss"

@Simo1 The plug is needed as it has a transformer inside to ensure the power supplied to stream box is the correct rating, sky are unable to to supply an alternative. Googling Sky stream plug would have shown you the type of plug supplied.

I guess you could look at using an extension lead behind the TV some how?

MikeAlanR

Re: Puck plug doesn’t fit behind tv

Chrisee — Mon, 25 Mar 2024 18:24:25 GMT

@Simo1 placing any wifi connected behind a wall mounted TV is asking for problems as TVs contain a lot of metal that blocks the signal. Why not connect the puck away from the TV and use a HDMI cable to link to the TV?

Re: Puck plug doesn’t fit behind tv

Ianb64 — Sun, 14 Jul 2024 16:56:34 GMT

Use one of those plugs with 2 connectors and plug your puck on the top connector so it sits vertically

Re: Puck plug doesn’t fit behind tv

Andy+Sewell — Wed, 31 Jul 2024 21:25:22 GMT

An extension lead??

Re: Puck plug doesn’t fit behind tv

Kingy22 — Thu, 14 Nov 2024 14:47:12 GMT

It's actually a terrible design by Sky I had to use a 1 outlet short extension lead so the plug would aim up and not directly behind TV, next problem is the fact it uses infa red instead of Bluetooth for the controller so needs to be line of site not sure what Sky designers were thinking all everyone wants are cables and boxes hidden not possible with this.

Re: Puck plug doesn’t fit behind tv

Mister_Dalek — Thu, 14 Nov 2024 14:52:55 GMT

@Kingy22 wrote:
It's actually a terrible design by Sky I had to use a 1 outlet short extension lead so the plug would aim up and not directly behind TV, next problem is the fact it uses infa red instead of Bluetooth for the controller so needs to be line of site not sure what Sky designers were thinking all everyone wants are cables and boxes hidden not possible with this.

The remote does use Bluetooth and does not require line of sight.

Try re-pairing your remote by following the istructions on the second page of this troubleshooting guide:

https://www.sky.com/help/articles/remote-control-help-sky-glass

Re: Puck plug doesn’t fit behind tv

Kingy22 — Thu, 14 Nov 2024 15:00:23 GMT

Really? Will give that a try thank you

Re: Puck plug doesn’t fit behind tv

TimmyBGood — Thu, 14 Nov 2024 15:35:29 GMT

@Kingy22

Stream remotes have both Bluetooth and IR, but the IR is for basic control of non-Sky television sets and audio equipment.

Voice Control cannot function over IR: it requires Bluetooth bandwidth.

Re: Puck plug doesn’t fit behind tv

Kingy22 — Thu, 14 Nov 2024 15:45:31 GMT

So does that mean it will not work on a non sky TV,(bluetooth remote)?

Re: Puck plug doesn’t fit behind tv

TimmyBGood — Thu, 14 Nov 2024 17:19:49 GMT

@Kingy22

If there's a remote code, a Stream remote should control volume on a non-Sky television.

Re: Puck plug doesn’t fit behind tv

Kingy22 — Thu, 14 Nov 2024 17:28:13 GMT

Excellent thank you very much

Re: Puck plug doesn’t fit behind tv

Richieb42 — Fri, 20 Jun 2025 15:44:54 GMT

I have also just encountered this issue and called Sky to ask about a different plug. None are available so I had to cancel my Sky stream service. Such a shame 😞

Re: Puck plug doesn’t fit behind tv

jtonline — Fri, 20 Jun 2025 21:30:36 GMT

If the cables you had sunk into the wall are in trunking then the best option is to put the puck at floor level and route an HDMI lead up to the wall mounted TV.

If that's not possible, another solution that comes to mind that might work, is to replace the mains socket behind the TV with one that also has a USB A socket in it, and use an USB A to DC Barrel connector cable to power the puck. ** This option will invalidate your Sky Puck warranty **
e.g.
https://www.amazon.co.uk/dp/B0CJBHC9D3/?th=1
and
https://www.amazon.co.uk/MyVolts-power-compatible-replacement-Stream/dp/B0CCY6GVBJ/
(It's up to you to research and decide if this option and the parts suggested are suitable for your purposes)

Re: Puck plug doesn’t fit behind tv

Andy+Sewell — Sat, 21 Jun 2025 05:24:08 GMT

I think he means no cables as in cables from a 'dish'?

Re: Puck plug doesn’t fit behind tv

Andy+Sewell — Sat, 21 Jun 2025 05:26:34 GMT

Mine is wall mounted. I modified a short extension lead to get the plug to fit. No wi-fi or remote controller issues. 💪🏼

Re: Puck plug doesn’t fit behind tv

tonybloke — Sat, 13 Dec 2025 11:56:42 GMT

My media wall tv is on a pull out and swivel bracket, ok, tv might sit a bit more forward but not a deal breaker.

Re: Puck plug doesn’t fit behind tv

Simo1 — Sat, 13 Dec 2025 12:22:37 GMT

Thanks Tony it's all resolved now we also have new Media Wall anchor it fits perfectly.