topic MYSKY_2306 in Sky Stream

MYSKY_2306

Miles1981 — Fri, 20 Jun 2025 16:25:15 GMT

Hi all,

I see this has come up a few times on here but definitive answer on how to resolve it....

I recently (in the last week) took out Sky Cinema with Paramount+, I wanted to upgrade to have no adverts, which I tried to do and ended up with MYSKY_2306 as an error when I tried to checkout.

I did this in the Sky Store section on Sky Stream.

My only option at this point if no one can assist here is to call them, but I doubt that will work given everyone's post so far!

Thanks in advance for any help you can offer

Re: MYSKY_2306

mikealanr — Fri, 20 Jun 2025 20:38:24 GMT

Hi @Miles1981

If you can't get into Sky marketplace on your puck you will need to call Sky.

https://www.sky.com/help/articles/switching-app-subscription-plan

My dad had this issue when trying to go into My Sky > Sky Shop on both of his pucks and a back office team had to resolve. Not sure if Sky advisors will be able to add the marketplace subscription for you.

MikeAlanR

Re: MYSKY_2306

Miles1981 — Fri, 20 Jun 2025 20:40:28 GMT

Hi @mikealanr

Thanks for confirming, I'll go ahead and call them next week to get it sorted I think.

I was afraid that would be the case but thought I'd check see if anyone had success outside of that.

Thanks for replying