https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/5016206#M53593 <P>Says my connection speed is 64.63Mbps.</P> Wed, 18 Jun 2025 22:07:14 GMT David_- 2025-06-18T22:07:14Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/5013395#M53424 My Sky Puck either freezes, looses sound, looses remote control function and switches off altogether. Anyone else having these issues. More importantly! I'm new to Sky (3 weeks) and didn't have any of these issues with Virgin Media. And get no help whatsoever from Sky. Sun, 15 Jun 2025 12:58:17 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/5013395#M53424 David_- 2025-06-15T12:58:17Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/5013397#M53425 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4415618">@David_-</a>&nbsp; Your post has been moved fro the Sky+ board as you don't have Sky+ you have a stream puck, these are 2 completely different services.</P> <P>&nbsp;</P> <P>How is you puck connected to your router?</P> <P>&nbsp;</P> <P>What speed are you getting to the puck?</P> <P>&nbsp;</P> <P>On the puck open netflix, go to get help, run connection test, what speed is being reported.</P> Sun, 15 Jun 2025 13:01:26 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/5013397#M53425 GD1 2025-06-15T13:01:26Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/5016206#M53593 <P>Says my connection speed is 64.63Mbps.</P> Wed, 18 Jun 2025 22:07:14 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-issues/m-p/5016206#M53593 David_- 2025-06-18T22:07:14Z