topic Re: Software Update. QS036.021.00P in Sky Stream

Software Update. QS036.021.00P

Stephen+Mourton — Tue, 17 Jun 2025 13:36:46 GMT

Does anyone know what the above new update has done to Stream?

Re: Software Update. QS036.021.00P

Anonymous — Tue, 17 Jun 2025 13:42:06 GMT

@Stephen+Mourton I think it's this update that fixes the black screen of doom issue that some Glass and Stream customers had been experiencing since early April. Of course, new software updates can bring new errors - what have you seen go wrong? 😉

Re: Software Update. QS036.021.00P

Stephen+Mourton — Tue, 17 Jun 2025 14:13:58 GMT

@Anonymous Sorry, I have just reread my message, it does sound like something is wrong doesn't it? My apologies everything is fine this end so far, just bad wording.👍

Re: Software Update. QS036.021.00P

Super+Anthony — Tue, 17 Jun 2025 16:12:04 GMT

Amazing if it has with the black screen 😉🫶🏻

Would it be best you to do a restart or is this only really for major updates?

Re: Software Update. QS036.021.00P

Stephen+Mourton — Wed, 18 Jun 2025 12:34:12 GMT

While I appreciate these comments what my original message was asking what has the latest update done, is there any improvements or additions? Cheers

Re: Software Update. QS036.021.00P

Anonymous — Wed, 18 Jun 2025 12:40:11 GMT

@Stephen+Mourton Sky hasn't said what the update fixes but as they said the black screen of doom issue was now fixed, it is fair to assume this was the main fix for those having that issue on Stream and Glass. I certainly haven't seen this issue myself. It also looks to have sorted a Glass issue with not being able to disable the Auto backlight feature.

As for Stream specific fixes, other than the black screen of doom, no idea.

Re: Software Update. QS036.021.00P

Super+Anthony — Sat, 21 Jun 2025 18:47:14 GMT

Even despite the update, still getting black screens and programe waiting to load. Hopefully the technical team will look into this