https://helpforum.sky.com/t5/Sky-Stream/Puk-error/m-p/5014510#M53485 <P>A month ago we lost a live channels on a puk. Attempted to reboot, update it but constantly going to software error page. Puk was replaced at a cost to us and the Puk is still showing a Software error page after attempting updates etc. it is now occurring on 3 puks. We have plugged in with an Ethernet cable too but still having software error. So 3 puks are out of use. I have phoned sky twice a week for the past 4 weeks and every person makes me follow the hard reset etc but still no luck.&nbsp;<BR />has anyone else had this issue or any advise ?&nbsp;<BR />it has now been 4 weeks without the use of 3 puks, one is still working (at the moment) and the sky glass tv is still working too!&nbsp;<BR />we have connacted BT our internet provider and they can not see any errors or blocks on our 250mbs internet&nbsp;</P> Mon, 16 Jun 2025 19:12:54 GMT Diana20 2025-06-16T19:12:54Z https://helpforum.sky.com/t5/Sky-Stream/Puk-error/m-p/5014510#M53485 <P>A month ago we lost a live channels on a puk. Attempted to reboot, update it but constantly going to software error page. Puk was replaced at a cost to us and the Puk is still showing a Software error page after attempting updates etc. it is now occurring on 3 puks. We have plugged in with an Ethernet cable too but still having software error. So 3 puks are out of use. I have phoned sky twice a week for the past 4 weeks and every person makes me follow the hard reset etc but still no luck.&nbsp;<BR />has anyone else had this issue or any advise ?&nbsp;<BR />it has now been 4 weeks without the use of 3 puks, one is still working (at the moment) and the sky glass tv is still working too!&nbsp;<BR />we have connacted BT our internet provider and they can not see any errors or blocks on our 250mbs internet&nbsp;</P> Mon, 16 Jun 2025 19:12:54 GMT https://helpforum.sky.com/t5/Sky-Stream/Puk-error/m-p/5014510#M53485 Diana20 2025-06-16T19:12:54Z