https://helpforum.sky.com/t5/Sky-Stream/New-sky-stream-didn-t-connect/m-p/5014505#M53484 <P>New sky steam. Plug in the box and jumped to a page you are connect, continue with the setup. I couldn't add my wifi code or my account password.&nbsp;</P><P>Did a hard reset and now only said updating software with out internet!!?&nbsp;</P><P>I can't do anything!!!!</P> Mon, 16 Jun 2025 18:57:56 GMT Arsenale17 2025-06-16T18:57:56Z https://helpforum.sky.com/t5/Sky-Stream/New-sky-stream-didn-t-connect/m-p/5014505#M53484 <P>New sky steam. Plug in the box and jumped to a page you are connect, continue with the setup. I couldn't add my wifi code or my account password.&nbsp;</P><P>Did a hard reset and now only said updating software with out internet!!?&nbsp;</P><P>I can't do anything!!!!</P> Mon, 16 Jun 2025 18:57:56 GMT https://helpforum.sky.com/t5/Sky-Stream/New-sky-stream-didn-t-connect/m-p/5014505#M53484 Arsenale17 2025-06-16T18:57:56Z https://helpforum.sky.com/t5/Sky-Stream/New-sky-stream-didn-t-connect/m-p/5014567#M53489 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4416480">@Arsenale17</a>&nbsp;</P><P>&nbsp;</P><P>See: <A href="https://www.sky.com/help/articles/setting-up-sky-glass-updating-software" target="_blank">https://www.sky.com/help/articles/setting-up-sky-glass-updating-software</A></P><P>&nbsp;</P><P>Try all the steps outlined in that article. It may be you need to use an ethernet cable for initial setup and then go into settings then join your WiFi.</P><P>&nbsp;</P><P>MikeAlanR</P> Mon, 16 Jun 2025 21:15:35 GMT https://helpforum.sky.com/t5/Sky-Stream/New-sky-stream-didn-t-connect/m-p/5014567#M53489 mikealanr 2025-06-16T21:15:35Z