topic Re: Voice and number search stops in Sky Stream

Voice and number search stops

botty1963 — Mon, 14 Apr 2025 15:18:16 GMT

I have just changed to Stream, and within a week one of the remotes has stopped recognising voice requests to search. It opens the prompt, but doesn't recognise anything you say. It has also stopped letting you type in the channel numbers to search. My mums has also done the same twice, and we have had to power off and re-pair. Does anyone else get this issue?

Re: Voice and number search stops

Fothergill1 — Mon, 14 Apr 2025 17:37:11 GMT

Hi @botty1963 A restart through the settings > system management > resets & updates > restart device may sort it out for you. Note you will get a blank screen for a couple of minutes until the Sky logo appears.

Re: Voice and number search stops

botty1963 — Tue, 15 Apr 2025 15:17:16 GMT

Hi, I did a reset and all ok. I was just wondering if it is a common issue?

Re: Voice and number search stops

Anonymous — Tue, 15 Apr 2025 15:57:19 GMT

@botty1963 it's not particularly common but it does happen from time to time, I've had it once or twice in the past few months.

Re: Voice and number search stops

Fothergill1 — Tue, 15 Apr 2025 20:24:03 GMT

@botty1963 wrote:
Hi, I did a reset and all ok. I was just wondering if it is a common issue?

@botty1963 It doesn't seem to be very common but coincidentally happened to me last week and a restart resolved it.

FYI - at the first sign of any issue a restart is a good first step as it tends to remove small software glitches.

Re: Voice and number search stops

Cgrc — Mon, 16 Jun 2025 16:28:50 GMT

The problem is the terribly poor quality of the remotes that sky provides. They all seem to develop faults every few months. My voice search function stopped working. I've tried all the fixes suggested and none of them work. I'm going to contact sky and inform them that if I receive another remote that develops an issue I'll be cancelling my subscription. Their equipment is cheap nasty poor built junk.