topic Can’t turn on puck with remote in Sky Stream

Can’t turn on puck with remote

THC — Mon, 16 Jun 2025 14:14:08 GMT

The puck won't turn on with remote. The remote fully functions once I've turned puck on manually and will switch it off but it won't switch it on

Re: Can’t turn on puck with remote

Anonymous — Mon, 16 Jun 2025 14:20:22 GMT

@THC Try each step in the troubleshooter:

https://www.sky.com/help/articles/remote-control-help-sky-glass

Re: Can’t turn on puck with remote

Stephen+Mourton — Mon, 16 Jun 2025 14:22:26 GMT

@THC That is strange. The only thing I can think of is (if you haven't already) unplug the puck from the power source leave it a minute or so and plug back in. I hope that sorts it, if not I'm sure someone on here can help.

Re: Can’t turn on puck with remote

THC — Mon, 16 Jun 2025 14:23:34 GMT

Thanks I've done that and I've unpaired and repaired but it's still the same

Re: Can’t turn on puck with remote

darling412001 — Tue, 17 Jun 2025 08:01:13 GMT

It takes a long time (5 seconds) for mine to turn on but it gets there eventually. I press the Home key by the way.

Re: Can’t turn on puck with remote

Jporch316 — Tue, 17 Jun 2025 11:41:24 GMT

@THC

I have escalated your post to the online sky community support team. Please lookout ofr a bubble icon indicating an invitation to chat with them

Re: Can’t turn on puck with remote

Addie15 — Tue, 17 Jun 2025 11:44:14 GMT

Hi there! Thank you for escalating this. We have sent an invite to @THC.