topic Re: Sky puck wrong region in Sky Stream

Sky puck wrong region

CinderKona — Sun, 15 Jun 2025 10:16:17 GMT

Hello,

This morning I seem to be getting BBC news for an incorrect region. No idea how to correct it as there's nothing in the settings to set my home region.

Grateful for any advice.

Re: Sky puck wrong region

peter-marlow+1966 — Sun, 15 Jun 2025 10:38:57 GMT

I have escalated your message to the community team look out for an invite to a chat in the next 48 hours

Re: Sky puck wrong region

Tom-W19 — Sun, 15 Jun 2025 10:50:10 GMT

Thanks for escalating. We've sent an invite to @CinderKona.

Re: Sky puck wrong region

TimmyBGood — Sun, 15 Jun 2025 11:01:56 GMT

@CinderKona

Note that if a particular BBC region has transmission issues they'll switch to the feed from a different one.

Re: Sky puck wrong region

CinderKona — Sun, 15 Jun 2025 14:09:27 GMT

This messaging service is torturous I may as well spend the customery 2 hours on the phone.

Re: Sky puck wrong region

xenon81 — Sun, 15 Jun 2025 17:10:12 GMT

Are you in the Look East area? If so their local news is off air due to storm damage.

https://www.bbc.co.uk/news/articles/c39x9x12yg3o

Re: Sky puck wrong region

CinderKona — Sun, 15 Jun 2025 17:38:35 GMT

Ah ok. That's it then.

Many thanks.