topic Re: Please wait for programme to load in Sky Stream

Please wait for programme to load

Jonathanphillip — Sat, 30 Mar 2024 21:38:16 GMT

I've got this issue yet again it got stuck on homepage and rv listings and all the channels went off air for no reason Tried ringing sky they were closed tried a restart got it up and running and after that it went back to please wait for programme to load yet again playing up tonight the puck many thanks

Re: Please wait for programme to load

Jonathanphillip — Sat, 30 Mar 2024 21:41:22 GMT

Checking on Netflix speed test 35.39 mbps which it's showing now

Re: Please wait for programme to load

Jonathanphillip — Sat, 30 Mar 2024 22:04:05 GMT

The private community chat were very helpful they said if its happened again we will look in to why its happening broadband connection yeah that's correct they were quite helpful many thanks

Re: Please wait for programme to load

Cable3232 — Sun, 31 Mar 2024 08:29:44 GMT

I have had the same issue (400Mb connection only stream streaming) and even re-created the issue with Sky on the phone.

No fix - we just have to wait for Sky to fix their content delivery system or firmware to puck

Last night, it happened for a solid 10 minutes on all channels but a few.

Suggested fixes (which I have tried)

Wired connection
Sky DNS
Replacement puck

Re: Please wait for programme to load

Jonathanphillip — Sun, 31 Mar 2024 10:42:55 GMT

Your not the only one then it comes up when flicking through most channels and black screen states please wait whilst we load your programme nothing happens technical issues please come back later but I switched the hub off and that same message came up please wait whilst we load your programme after switching off the hub so that is down to the hub oh well thanks for that info though

Re: Please wait for programme to load

Beef999 — Tue, 03 Sep 2024 18:25:48 GMT

We get this fairly often and mostly when selecting "watch programme from start". We're on Hyperoptic fibre which is, as far as I believe, prone to issues with Sky (or vis-versa). No idea what the fix maybe except getting rid of Sky or Hyperoptic

Re: Please wait for programme to load

CinderKona — Tue, 03 Sep 2024 20:12:11 GMT

Same issue here too.

This is my second puck in 4 months.

Re: Please wait for programme to load

Mosesnantwiich — Tue, 29 Oct 2024 15:19:48 GMT

My sky glass to keeps saying

please wait for your programme to load

this happens on all channels including recorded playback films etc.

Re: Please wait for programme to load

Toties — Tue, 05 Nov 2024 13:19:37 GMT

I think the sky glass/puck looses packets quite often? This is down to a bad Internet connection. I have rebooted my router twice a week and it seems to have cured it (somewhat) I think another problem could be poor software being sent out to the puck? Either way it's a sky problem and they should be addressing it

Re: Please wait for programme to load

Gilly147 — Tue, 28 Jan 2025 18:18:22 GMT

What do I do to get programmes to load

Re: Please wait for programme to load

Cable32321 — Tue, 28 Jan 2025 18:33:56 GMT

Reboot it bad

or just home button

or 1 channel up the. Go back to the channel needed

Re: Please wait for programme to load

Gilly147 — Tue, 28 Jan 2025 18:41:15 GMT

None of those work sadly

Re: Please wait for programme to load

shadow971959 — Wed, 11 Jun 2025 13:00:51 GMT

same problem here, nothing wrong with my wifi, as usual sky wash there hands of any problem with their equipment and blame poor internet connection when cleraly there is a fault within their pucks, i have two with the same problem everyday i get this message

Please wait for your programme to load

happens every time within 1-2 hours of resetting them.

shame I can't cancel due not fit for purpose reasons but hey , i will cancel at end of contract.

thanks for posting

Re: Please wait for programme to load

Mark39 — Wed, 11 Jun 2025 13:12:32 GMT

@shadow971959 wrote:

same problem here, nothing wrong with my wifi, as usual sky wash there hands of any problem with their equipment and blame poor internet connection when cleraly there is a fault within their pucks, i have two with the same problem everyday i get this message

There's no clear evidence that there's anything inherently wrong with the Pucks - for most, they work reliably. Sky are generally amenable to you cancelling mid term without penalty if you're having problems that you've reported and that are unresolved.

Re: Please wait for programme to load

shadow971959 — Wed, 11 Jun 2025 14:40:48 GMT

maybe you're right but for both pucks to have problem and my pucks on ethernet seems iffy to me, but thanks for your reply.

my soltuion was to select watch from start, when selecting continue watching.

Re: Please wait for programme to load

mickthered — Wed, 11 Jun 2025 16:26:38 GMT

had this last night just pressed the home button then straight back into what I was watching with no further issues

Re: Please wait for programme to load

RidleyDeckard — Sat, 14 Jun 2025 18:25:37 GMT

We've been having this issue. It started out once or twice a week, it is now daily on Challenge or E4. It doesn't last long, but it really is annoying.
Like others, no issue with the internet, it is on Ethernet and full fibre.

Re: Please wait for programme to load

Jporch316 — Sat, 14 Jun 2025 22:08:12 GMT

@RidleyDeckard wrote:
We've been having this issue. It started out once or twice a week, it is now daily on Challenge or E4. It doesn't last long, but it really is annoying.
Like others, no issue with the internet, it is on Ethernet and full fibre.

Hi @RidleyDeckard

@is there a reason you are not using WiFi ? If not try ditching the Ethernet and reverting to WiFi .......

Re: Please wait for programme to load

RidleyDeckard — Sun, 15 Jun 2025 06:24:56 GMT

I'm using ethernet because it is a physical connection and more reliable than WiFi.

Re: Please wait for programme to load

lettice — Sun, 15 Jun 2025 06:52:40 GMT

@RidleyDeckard wrote:

I'm using ethernet because it is a physical connection and more reliable than WiFi.

Many use wifi, like Myself and get no connection problems at all using wifi with Sky Stream pucks, especially if you set up a good local network environment and make sure the Sky Stream puck is placed well for reducing any local stability interference.

Ethernet can still suffer from problems.

Obviously best for your ethernet cable to go straight from the Sky Stream box to your router and using a cat5e cable or higher if you wish.

If it goes through an unmanaged switch, sometimes the switches can cause issues and make sure they are not via any extension with surge protection (that is not always as good as it seems) or through a pair of power line adapters, that can sometimes cause local network issues and may need a check/restart.

If using ethernet, make sure you change to the following Sky Stream puck settings:

Turn wifi OFF under Network if connected via ethernet.
Set Network standby mode to ON and Overnight power saving to OFF.

If you do make any of the above settings changes, make sure you do a settings restart after doing so, as that ensures the option has been set correctly.

To do that:

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete