https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Blackouts/m-p/5012724#M53350 <P>About 2 weeks ago I began to notice that around 2-3 times a day we get a picture and sound blackout.</P><P>&nbsp;</P><P>Although it only lasts for around 10 seconds it is really annoying.</P><P>&nbsp;</P><P>Any ideas or solutions would be greatly appreciated.&nbsp;</P> Sat, 14 Jun 2025 13:34:00 GMT HavencroftKev 2025-06-14T13:34:00Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Blackouts/m-p/5012724#M53350 <P>About 2 weeks ago I began to notice that around 2-3 times a day we get a picture and sound blackout.</P><P>&nbsp;</P><P>Although it only lasts for around 10 seconds it is really annoying.</P><P>&nbsp;</P><P>Any ideas or solutions would be greatly appreciated.&nbsp;</P> Sat, 14 Jun 2025 13:34:00 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Blackouts/m-p/5012724#M53350 HavencroftKev 2025-06-14T13:34:00Z https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Blackouts/m-p/5012766#M53354 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4247002">@HavencroftKev</a>&nbsp; &nbsp;Of course the first thing to try if you haven't already is to unplug your puck from its power source wait a minute or so and plug back in. &nbsp; If you have tried that and it didn't work have you put any objects near your router or puck as they both should have clear area around them? &nbsp;Also if not connected via an Ethernet cable does your router and puck still have a clear line of sight with each other?</P> Sat, 14 Jun 2025 14:57:04 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Blackouts/m-p/5012766#M53354 Stephen+Mourton 2025-06-14T14:57:04Z