topic Re: Sky tv broken in Sky Stream

Sky tv broken

Carladunn — Wed, 11 Jun 2025 16:39:18 GMT

Every single time I try to use sky stream it freezes and doesn't work. This has been happening for around a week now. I am unable to watch Netflix or anything for more than 20 minutes without it freezing and turning off

Re: Sky tv broken

MarkGoldsmith — Wed, 11 Jun 2025 16:42:38 GMT

@Carladunn wrote:
Every single time I try to use sky stream it freezes and doesn't work. This has been happening for around a week now. I am unable to watch Netflix or anything for more than 20 minutes without it freezing and turning off

If you are connected via Wifi, make sure the Sky Stream puck is out in the open and not on an enclosed shelf or in a cupboard/cabinet. If it already is out in the open and you are connected via Wifi, its worth seeing if you get a more stable connection via ethernet. You should plug the cable in, disable the Wifi in the puck's settings and then reboot the puck using the instructions below and see if that helps. Alternatively if you are using ethernet, try the reverse of the instructions .

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

Re: Sky tv broken

peter-marlow+1966 — Wed, 11 Jun 2025 17:57:48 GMT

What is your broadband speed and what other devices do you have connected to the Internet, to watch programs on the puck you need a minimum of 25mps for hd channels and a minimum of 35mps to watch uhd channels, and the more devices you have the weaker the signal is to each one, unless you have a high speed broadband speed

Re: Sky tv broken

Stephen+Mourton — Fri, 13 Jun 2025 15:35:57 GMT

@Carladunn An easy way to check if you have a good connection is to go to Settings and then Network.

Re: Sky tv broken

Fothergill1 — Fri, 13 Jun 2025 17:47:12 GMT

Hi @Stephen+Mourton whilst you are correct I believe the Netflix test is more accurate and gives the specific Mbps. Although a useful indicator the status in network settings only advises if it is bad, fair, good and excellent.

Re: Sky tv broken

Stephen+Mourton — Fri, 13 Jun 2025 19:20:33 GMT

@Fothergill1 Yes you are of course right, I just feel sometimes all you need to know if your connection is good or excellent, but good to have the choice.

Re: Sky tv broken

peter-marlow+1966 — Fri, 13 Jun 2025 20:14:02 GMT

The figures i given is what sky quote themselves when sky glass gen 1 first came out

Re: Sky tv broken

TimmyBGood — Fri, 13 Jun 2025 20:57:10 GMT

@peter-marlow+1966

Originally it was a rather unrealistic 10Mbs for HD: this was revised in 2023.

https://www.ispreview.co.uk/index.php/2023/05/sky-stream-tv-customers-now-need-a-25mbps-broadband-speed.html

Re: Sky tv broken

peter-marlow+1966 — Fri, 13 Jun 2025 20:59:53 GMT

Yes it was but even at 40mps to the tv / if you have other devices or not they can still freeze and an ethernet cable connection is more stable than a wifi one I have sky gigafast broadband 900mps