topic sky puck freeze/disconnection in Sky Stream

sky puck freeze/disconnection

SMALLBADGER — Fri, 13 Jun 2025 12:36:36 GMT

Lately the puck has been freezing more than ever and now turns off and will not reboot itself, are Sky aware and addressing this service as it is poor and ruins any continual watching of programmes , a step back from older systems in my view.do you agree ?

Re: sky puck freeze/disconnection

mikealanr — Fri, 13 Jun 2025 12:46:23 GMT

Hi @SMALLBADGER

I have 2 glass units and 4 pucks and have no such issues. It is likely poor WiFi or broadband performance affecting you. Have you run a speed test in netflix to confirm that your puck is getting the minimum of 25Mbps for HD and 30Mbps for UHD?

Also who is your ISP? Have you tried a wired connection etc? More information on your set up will assist the community in assisting you.

MikeAlanR

Re: sky puck freeze/disconnection

Stephen+Mourton — Fri, 13 Jun 2025 13:34:41 GMT

@SMALLBADGER No sorry I don't agree. @mikealanr advise is good, I had the same problem as you. My router connected to my puck via wi-fi and I was advised to move it so it had a direct line of sight and ensured neither that or the puck had objects near them and never had a problem since. I hope that helps.