Sky puck freezing.

Johnfin — Thu, 12 Jun 2025 23:00:49 GMT

Sky puck freezes after a few minutes. Reset puck and it comes on for a few minutes and freezes again. Tried resetting router. Comes on for a few minutes and freezes again.

Re: Sky puck freezing.

lettice — Fri, 13 Jun 2025 03:40:27 GMT

Can you do a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests.
What is your speed for each puck?

Going out in the latest Sky Glass/Stream QS036 software is now a new wifi reporting option.
The QS036 update is being rolled out over a month or so period, so you may not have it yet.
You can find this new feature upfront in Settings>Network
It will report a number of differing messages, based on your current wifi connection.

Also, your puck may be suffering from interference,, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.
You should be using the Sky supplied hdmi cable or a high speed equivalent one.

Plus, change both your pucks to following recommended settings set in Settings>
Turn wifi OFF under Network if connected via ethernet.
Set Network standby mode to ON and Overnight power saving to OFF.

More information like the above on the Sky FAQ help pages link here; https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/connect-puck-sky-stream-check

topic Sky puck freezing. in Sky Stream

Sky puck freezing.

Re: Sky puck freezing.