topic Sky stream puck not working but Internet connection was fine in Sky Stream

Sky Stream No Wifi Message 12 June 2025

GD1 — Thu, 12 Jun 2025 21:37:03 GMT

New thread created to reflect issue with stream oucks tonight

Sky stream

EddieWolftown — Thu, 12 Jun 2025 20:28:18 GMT

My sky stream is suddenly not connecting . I have checked the internet and it says I have excellent signal, but keep getting a blue screen. I have tried using two pucks and they both have the same problem.

i have reset the puck, and the router. Nothing has worked.

Sky puck not working

Lez1978 — Thu, 12 Jun 2025 20:29:39 GMT

Has anybody managed to get their sky puck working, mine isn't connecting to the Internet all of a sudden

Re: Stream puck suddenly says no Internet connection

Ant13 — Thu, 12 Jun 2025 20:34:21 GMT

All of a sudden my puck keeps coming up with not connected to WiFi. Go to settings network and network connection says "Excellent WiFi connection" and is connected. Press the home button it then says "Please Wait' and the " Let's try that again" pops up again. Stuck in a loop. Have unplugged puck for half and hour and reset router with no luck. Have lost all sky TV. !!!

Re: Stream puck suddenly says no Internet connection

shar011 — Thu, 12 Jun 2025 20:36:28 GMT

I have the same issue as this and my internet is working fine, i the puck turns on but then the i get an on screen msg saying no connection

Re: Stream puck suddenly says no Internet connection

Anonymous — Thu, 12 Jun 2025 20:41:50 GMT

Mine is the same. Looks like an outage

Re: Sky stream

Anonymous — Thu, 12 Jun 2025 20:42:40 GMT

Mine is the same. I think it's an outage

Re: Stream puck suddenly says no Internet connection

shar011 — Thu, 12 Jun 2025 20:44:16 GMT

can you escalate mine as well as i have the same issue affecting both my pucks

Re: Stream puck suddenly says no Internet connection

shar011 — Thu, 12 Jun 2025 20:45:01 GMT

can you escalate mine as well as i have the same problem

Re: Stream puck suddenly says no Internet connection

jamesck1 — Thu, 12 Jun 2025 20:45:41 GMT

Also having these issues intermittently for the last few hours.

When it has been working, the stream has been freezing for a few seconds at a time every few minutes, and roughly every 20-40 minutes it cuts off completely causing the no connection issues.

It has happened across multiple channels.

Re: Stream puck suddenly says no Internet connection

Ant13 — Thu, 12 Jun 2025 20:47:41 GMT

Just went on sky help website and they run a supposed check on my puck. Apparently it said running check and everything is fine with my puck, internet connection is good, no faults with connection or puck. I ran the test 3 times same results. My puck has been off and disconnected from the mains for the past hour so not sure what it is checking or where the results have come from.

Re: Stream puck suddenly says no Internet connection

Paul+Dray — Thu, 12 Jun 2025 20:48:40 GMT

Yeah strange I've just turned on my Sky Puck for the first time for today and I got the same network message. Even though when I went in to Settings>Network it shows as connected to WiFi and a tick against router and internet. Rebooted my Sky hub but no difference so just turned off WiFi on the sky puck and then reset network connection and reconnected to my Sky hub again and now everything loads up on the Stream Homepage. Odd. Not had that before and strange same day as the OP. Sky IP address issue perhaps? There was no local WiFi IP address conflict.

Re: Stream puck suddenly says no Internet connection

TB18 — Thu, 12 Jun 2025 20:49:40 GMT

Mine is the same too.

I hope we get compensation because Sky is expensive & yet I have no TV

Re: Stream puck suddenly says no Internet connection

shar011 — Thu, 12 Jun 2025 20:50:17 GMT

Omg this what we pay for lol what a nightmare, if you can get hold of a human they are very good but the process of getting to that point begs belief

Re: Sky stream

TB18 — Thu, 12 Jun 2025 20:50:28 GMT

Mine is the same.

Better get compensation. Useless company

Re: Stream puck suddenly says no Internet connection

Paul+Dray — Thu, 12 Jun 2025 20:50:51 GMT

Oh wow lots of others posted while I was typing my post above.
Try following what I did to get it working again^

Re: Stream puck suddenly says no Internet connection

TB18 — Thu, 12 Jun 2025 20:52:25 GMT

Tried that. Didn't work

Re: Stream puck suddenly says no Internet connection

shar011 — Thu, 12 Jun 2025 20:52:56 GMT

I did the same thing and the same thing happened, there was apparently an issue earlier with sky Q they said It had been fixed, but I have Pucks two both not working but according to settings I have excellent connection lol

Sky stream puck not working but Internet connection was fine

Cj100127 — Thu, 12 Jun 2025 20:53:48 GMT

Sky stream kept saying there was an issue and press home to try again we did this multiple times and followed the reset but still not working. Before we did this checking the settings said the wifi connection was excellent. Keeps getting stuck on sky stream logo once it says to continue with set-up.

Re: Stream puck suddenly says no Internet connection

jamesck1 — Thu, 12 Jun 2025 20:54:04 GMT

I've also tried a full network reset - the issues have continued.

Broadband through Brsk, not Sky.